VIP Guest Services & Night Audit Specialist

Accor Apartments & Realty; Perth; Sur place; AUD 42 000 - 60 000; Plein temps

Résumé du poste

Accor Apartments & Realty is seeking a Guest Service Agent/Night Audit to provide exceptional hospitality from check-in to check-out. During night shifts you will handle late-night inquiries with precision, ensuring our guests enjoy a seamless experience and that nightly reports are accurate.

You will be the face of the property, delivering superb service, managing reservations and guest accounts, and collaborating with security and team members to maintain a safe, welcoming environment.

Qualifications

• Hospitality-focused guest service from check-in to check-out.
• Ability to communicate with guests and colleagues for cohesive collaboration.
• Ability to handle challenges and turn dilemmas into solutions.
• Experience with hotel front desk operations is a plus.
• Flexible rotating schedule including nights, weekends, and holidays.

Responsabilités

• Welcome guests from check-in to check-out.
• Serve as confidant, ensuring cohesive communication.
• Resolve guest issues and transform challenges into positive outcomes.
• Collaborate with security to maintain a safe environment.
• Share neighbourhood information with guests.
• Oversee reception desk duties and night audit process.
• Manage reservations and guest accounts accurately.

Connaissances

Customer service

Team collaboration

Multitasking

Communication skills

Night audit

Description du poste

Accor Apartments & Realty is seeking a Guest Service Agent/Night Audit to provide exceptional hospitality from check-in to check-out. During night shifts you will handle late-night inquiries with precision, ensuring our guests enjoy a seamless experience and that nightly reports are accurate.

You will be the face of the property, delivering superb service, managing reservations and guest accounts, and collaborating with security and team members to maintain a safe, welcoming environment.