Village Administration & Care Coordination Officer

Baldwin Living; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Baldwin Living is seeking a warm, organised Village Administration Officer to support our village team and coordinate HomeServe services through Baldwin Living HomeServe. This is a six-month contract, with the possibility of ongoing permanent employment.

As the first point of contact for residents, families and visitors, you’ll handle reception tasks, scheduling, invoicing support and records management, while collaborating with the Village & Sales Manager and HomeServe team to keep operations

Qualifications

• At least two years’ experience in administration or residential care management.
• Strong communication and customer service skills.
• Excellent organisation, accuracy and attention to detail.
• Confidence using Microsoft Office and learning new systems.
• Experience in home care scheduling, retirement living or aged care is well regarded.
• A current satisfactory National Police Clearance or willingness to obtain (essential).

Responsibilities

• Responding to resident enquiries and providing reception and administrative support.
• Provide sales support, including preparing documentation and assisting with village tours.
• Scheduling HomeServe services, coordinating appointment changes and arranging replacement support workers.
• Liaising with residents, home care participants, support workers and service providers.
• Maintaining accurate records, processing orders and supporting invoicing and resident billing.
• Helping organise resident activities, village events and staff schedules.
• Supporting village sales enquiries and communicating maintenance or resident wellbeing concerns to the appropriate team.

Skills

Administration experience

Residential care experience

Communication skills

Customer service

Attention to detail

Tools

Microsoft Office

Job description

Baldwin Living is seeking a warm, organised Village Administration Officer to support our village team and coordinate HomeServe services through Baldwin Living HomeServe. This is a six-month contract, with the possibility of ongoing permanent employment.

As the first point of contact for residents, families and visitors, you’ll handle reception tasks, scheduling, invoicing support and records management, while collaborating with the Village & Sales Manager and HomeServe team to keep operations