Customer Service Officer

BaptistCare NSW & ACT; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Health & wellness benefits

Professional development opportunities

Salary packaging options

Novated leasing

Rewards and recognition programs

Wellbeing programs

Employee referral program

Retail discounts

Job summary

BaptistCare NSW & ACT is seeking a Customer Service Officer for the Retirement Living team at Blue Hills Village in Prestons, NSW. The role blends administration with resident interactions to create a welcoming environment for residents, families and visitors.

You will support day-to-day operations, manage resident information, process invoices, and assist with sales and rental enquiries, working closely with the Village Manager.

Qualifications

• Proven experience in office administration.
• Excellent customer service and communication skills.
• Strong organisation skills and the ability to meet deadlines.
• Confidence using Microsoft Word, Excel and Outlook.
• Initiative and practical problem-solving skills.
• Flexible, patient and empathetic approach when working with older people.
• A relevant Diploma/Degree or equivalent knowledge and experience.

Responsibilities

• Providing day-to-day administrative support to the Village Manager.
• Responding to phone calls and enquiries in a friendly and professional manner.
• Raising and processing invoices and checking resident fees.
• Maintaining accurate resident information and village records.
• Coordinating village functions and events.
• Liaising with suppliers, entertainers and guest speakers.
• Assisting with sales and rental enquiries and sending information packs to prospective residents.
• Supporting residents to access services and responding to resident and family enquiries.
• Building positive relationships with residents, families and the wider community.

Skills

Office admin

Customer service

Communication

Organisational skills

MS Word

MS Excel

MS Outlook

Problem solving

Empathy

Education

Diploma / Degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Customer Service Officer – Retirement Living

Are you an organised, people-focused professional who enjoys providing great customer service and keeping things running smoothly? Do you enjoy a varied role where you can combine administration with plenty of interaction with residents, families and the wider community?

If so, we have an exciting opportunity to join our Retirement Living team as a Customer Service Officer at Blue Hills Village.

• A comprehensive range of Employee Benefits from health & wellness to professional development opportunities
• Max-term position until 1 May 2028, with an immediate start required
• Monday to Friday, 8:30am – 4:30pm, based on site at Blue Hills Village
• Supportive team culture where your contributions matter

About the Role

As our Customer Service Officer at Blue Hills Village, you’ll join our Retirement Living team on a maximum-term contract, commencing immediately through to 1 May 2028.

You’ll play an important role in supporting the day-to-day operations of the village and creating a welcoming experience for residents, families and visitors. Working closely with the Village Manager, you’ll provide a broad range of administration and customer service support, from managing resident information and processing invoices through to responding to enquiries, coordinating village functions and assisting with sales and rental enquiries.

This is a great opportunity for someone who enjoys variety, building genuine relationships and being part of a community-focused environment. You’ll be based on site at Blue Hills Village in Prestons, Monday to Friday, 8:30am–4:30pm.

Your responsibilities will include:

• Providing day-to-day administrative support to the Village Manager
• Responding to phone calls and enquiries in a friendly and professional manner
• Raising and processing invoices and checking resident fees
• Maintaining accurate resident information and village records
• Coordinating village functions and events
• Liaising with suppliers, entertainers and guest speakers
• Assisting with sales and rental enquiries and sending information packs to prospective residents
• Supporting residents to access services and responding to resident and family enquiries
• Building positive relationships with residents, families and the wider community

What You’ll Bring

You’ll be a friendly, organised and approachable person who enjoys helping others and creating a positive customer experience. You’ll be comfortable managing a variety of administrative responsibilities, building relationships with residents and working collaboratively with the wider village team.

You’ll also bring:

• Proven experience in office administration
• Excellent customer service and communication skills
• Strong organisation skills and the ability to meet deadlines
• Confidence using Microsoft Word, Excel and Outlook
• Initiative and practical problem-solving skills
• A flexible, patient and empathetic approach when working with older people
• A relevant Diploma/Degree or equivalent knowledge and experience
• Previous sales or leisure and lifestyle experience would be advantageous

About Us

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again. That’s what we work towards every day - enriching lives through communities of care.

Today, more than 78,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

The Employee Benefits are endless when you join BaptistCare!

Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your wellbeing, employee referral program and retail discounts to name a few.