Village Administration Officer - 6 month contract

Baldwin Living; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Baldwin Living is seeking a warm, organised Village Administration Officer to support our village team and coordinate HomeServe services through Baldwin Living HomeServe. This is a six-month contract, with the possibility of ongoing permanent employment.

As the first point of contact for residents, families and visitors, you’ll handle reception tasks, scheduling, invoicing support and records management, while collaborating with the Village & Sales Manager and HomeServe team to keep operations

Qualifications

• At least two years’ experience in administration or residential care management.
• Strong communication and customer service skills.
• Excellent organisation, accuracy and attention to detail.
• Confidence using Microsoft Office and learning new systems.
• Experience in home care scheduling, retirement living or aged care is well regarded.
• A current satisfactory National Police Clearance or willingness to obtain (essential).

Responsibilities

• Responding to resident enquiries and providing reception and administrative support.
• Provide sales support, including preparing documentation and assisting with village tours.
• Scheduling HomeServe services, coordinating appointment changes and arranging replacement support workers.
• Liaising with residents, home care participants, support workers and service providers.
• Maintaining accurate records, processing orders and supporting invoicing and resident billing.
• Helping organise resident activities, village events and staff schedules.
• Supporting village sales enquiries and communicating maintenance or resident wellbeing concerns to the appropriate team.

Skills

Administration experience

Residential care experience

Communication skills

Customer service

Attention to detail

Tools

Microsoft Office

Job description

Enjoy variety, connecting with people and keeping things organised? Join a village community where your work makes a difference every day.

Baldwin Living is an Australian family-owned retirement living group, dedicated to helping older people enjoy independence, connection and peace of mind.

We’re looking for a warm, organised and proactive Village Administration Officer to support our village team and help coordinate home care services through Baldwin Living HomeServe. This is a six-month contract, with the possibility of ongoing permanent employment.

About the role

As a welcoming first point of contact for residents, families and visitors, you’ll combine friendly customer service with practical administrative support. Working closely with the Village & Sales Manager and HomeServe team, you’ll help keep village operations and care services running smoothly.

Your day-to-day responsibilities will include:

• Responding to resident enquiries and providing reception and administrative support.
• Provide sales support, including preparing documentation and assisting with village tours.
• Scheduling HomeServe services, coordinating appointment changes and arranging replacement support workers.
• Liaising with residents, home care participants, support workers and service providers.
• Maintaining accurate records, processing orders and supporting invoicing and resident billing.
• Helping organise resident activities, village events and staff schedules.
• Supporting village sales enquiries and communicating maintenance or resident wellbeing concerns to the appropriate team.

About you

You’re approachable, dependable and enjoy helping others. You can manage competing priorities, stay calm when plans change and follow through on the details.

You’ll bring:

• At least two years’ experience in administration or residential care management.
• Strong communication and customer service skills.
• Excellent organisation, accuracy and attention to detail.
• Confidence using Microsoft Office and learning new systems.
• A respectful, empathetic approach and discretion when handling confidential information.
• Experience in home care scheduling, retirement living or aged care would be well regarded.
• A current satisfactory National Police Clearance or willingness to obtain (essential).

Why join Baldwin Living?

• Enjoy a varied role combining administration, service coordination and resident interaction.
• Build meaningful relationships within a welcoming village community.
• Contribute to services that support older people’s independence and wellbeing.