Video Visit Coordinator, Corrections Services

Department of Justice and Community Safety; Melbourne; On-site; AUD 62,000 - 80,000; Full time

Job summary

The Department of Justice and Community Safety in Melbourne is seeking an Audio Visual Visits Officer to organise video and phone visits at the Metropolitan Remand Centre. You will support the offender services team and help visits run safely and smoothly.

No formal qualifications required; you should be confident using Word, Excel and PowerPoint. You will maintain attendance records, manage visit equipment, and provide confidential admin support following strict security procedures.

Qualifications

• No formal qualifications required for this role; however you should be confident using Microsoft Word, Excel and PowerPoint.
• You will bring a calm approach, good communication skills and care for accurate work.
• Experience in a prison or correctional setting would be an advantage.

Responsibilities

• Arrange timely bookings and help people connect with banks, State Trustees and other services.
• Keep attendance records, databases and spreadsheets accurate and up to date.
• Manage visit equipment and record when staff sign it in and out.
• Provide confidential admin support, including emails, faxes and other office tasks.
• Follow strict security and safety rules and help with other team duties as needed.

Skills

Calm demeanor

Strong communication

Team-oriented

Resilience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The Department of Justice and Community Safety in Melbourne is seeking an Audio Visual Visits Officer to organise video and phone visits at the Metropolitan Remand Centre. You will support the offender services team and help visits run safely and smoothly.

No formal qualifications required; you should be confident using Word, Excel and PowerPoint. You will maintain attendance records, manage visit equipment, and provide confidential admin support following strict security procedures.