Video Visit Administrator - Custodial Services

Department of Justice and Community Safety, Victoria; Melbourne; On-site; AUD 62,000 - 80,000; Full time

Job summary

The Department of Justice and Community Safety, Victoria, seeks an audio visual visits officer to arrange video and phone visits at the Metropolitan Remand Centre. You will support the offender services team and help visits run safely and smoothly.

You will arrange bookings, maintain records, manage visit equipment and provide confidential admin support while following strict security rules. No formal qualifications are required; strong MS Word/Excel/PowerPoint skills and a team-focused approach

Qualifications

• No formal qualifications are required for this role.
• Experience in a prison or correctional setting would be an advantage.
• Proficiency with Word, Excel and PowerPoint is expected.

Responsibilities

• Arrange timely bookings and help people connect with banks, State Trustees and other services.
• Keep attendance records, databases and spreadsheets accurate and up to date.
• Manage visit equipment and record when staff sign it in and out.
• Provide confidential admin support, including emails, faxes and other office tasks.
• Follow strict security and safety rules and help with other team duties as needed.

Skills

Clear communication

Calm under pressure

Attention to detail

Team oriented

Customer service

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Department of Justice and Community Safety, Victoria, seeks an audio visual visits officer to arrange video and phone visits at the Metropolitan Remand Centre. You will support the offender services team and help visits run safely and smoothly.

You will arrange bookings, maintain records, manage visit equipment and provide confidential admin support while following strict security rules. No formal qualifications are required; strong MS Word/Excel/PowerPoint skills and a team-focused approach