Audio Visual Visits Officer

Department of Justice and Community Safety; Melbourne; On-site; AUD 62,000 - 80,000; Full time

Job summary

The Department of Justice and Community Safety in Melbourne is seeking an Audio Visual Visits Officer to organise video and phone visits at the Metropolitan Remand Centre. You will support the offender services team and help visits run safely and smoothly.

No formal qualifications required; you should be confident using Word, Excel and PowerPoint. You will maintain attendance records, manage visit equipment, and provide confidential admin support following strict security procedures.

Qualifications

• No formal qualifications required for this role; however you should be confident using Microsoft Word, Excel and PowerPoint.
• You will bring a calm approach, good communication skills and care for accurate work.
• Experience in a prison or correctional setting would be an advantage.

Responsibilities

• Arrange timely bookings and help people connect with banks, State Trustees and other services.
• Keep attendance records, databases and spreadsheets accurate and up to date.
• Manage visit equipment and record when staff sign it in and out.
• Provide confidential admin support, including emails, faxes and other office tasks.
• Follow strict security and safety rules and help with other team duties as needed.

Skills

Calm demeanor

Strong communication

Team-oriented

Resilience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Occupation: Prison and corrective services

Reference: VG/VARIOUSOCTOBER2026

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place. We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you. The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers We’re proud of the important work we do across Victoria. Want to be part of it?

• Help people access important services through secure video and phone visits.
• Keep bookings, records and equipment organised in a secure setting.
• Build valuable skills in administration, technology and customer service.
• Make a difference by helping essential services reach people in custody.
• 2x Ongoing, full-time roles earning $62,104 - $79,753 per year, plus super.

What you will do

As an audio visual visits officer, you will help arrange video and phone visits at the Metropolitan Remand Centre.

You will support the offender services team and help visits run safely and smoothly.

You will:

• arrange timely bookings and help people connect with banks, State Trustees and other services
• keep attendance records, databases and spreadsheets accurate and up to date
• manage visit equipment and record when staff sign it in and out
• provide helpful, confidential admin support, including emails, faxes and other office tasks
• follow strict security and safety rules and help with other team duties as needed.

About you

No formal qualifications are required for this role. You should be confident using Microsoft Word, Excel and PowerPoint.

You will bring a calm approach, good communication skills and care for accurate work. Experience in a prison or correctional setting would be an advantage.

You should also have:

• strong computer skills to manage records, spreadsheets and bookings
• clear communication skills to share information and help solve problems
• resilience to handle challenges, listen to feedback and respond calmly
• a team-focused approach that respects people from diverse backgrounds and supports safe, fair service.

To learn even more about this role, please read the position description. If you have any further questions, feel free to email John O'Loughlin at John.O'[e-mail].

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Applications close Wednesday 11 November 2026 at 11.59pm