Audio Visual Visits Officer

Department of Justice and Community Safety, Victoria; Melbourne; On-site; AUD 62,000 - 80,000; Full time

Job summary

The Department of Justice and Community Safety, Victoria, seeks an audio visual visits officer to arrange video and phone visits at the Metropolitan Remand Centre. You will support the offender services team and help visits run safely and smoothly.

You will arrange bookings, maintain records, manage visit equipment and provide confidential admin support while following strict security rules. No formal qualifications are required; strong MS Word/Excel/PowerPoint skills and a team-focused approach

Qualifications

• No formal qualifications are required for this role.
• Experience in a prison or correctional setting would be an advantage.
• Proficiency with Word, Excel and PowerPoint is expected.

Responsibilities

• Arrange timely bookings and help people connect with banks, State Trustees and other services.
• Keep attendance records, databases and spreadsheets accurate and up to date.
• Manage visit equipment and record when staff sign it in and out.
• Provide confidential admin support, including emails, faxes and other office tasks.
• Follow strict security and safety rules and help with other team duties as needed.

Skills

Clear communication

Calm under pressure

Attention to detail

Team oriented

Customer service

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Help people access important services through secure video and phone visits.

• Keep bookings, records and equipment organised in a secure setting.
• Build valuable skills in administration, technology and customer service.
• Make a difference by helping essential services reach people in custody.
• 2x Ongoing, full-time roles earning $62,104 - $79,753 per year, plus super.

What you will do

As an audio visual visits officer, you will help arrange video and phone visits at the Metropolitan Remand Centre. You will support the offender services team and help visits run safely and smoothly.

You will:

• arrange timely bookings and help people connect with banks, State Trustees and other services
• keep attendance records, databases and spreadsheets accurate and up to date
• manage visit equipment and record when staff sign it in and out
• provide helpful, confidential admin support, including emails, faxes and other office tasks
• follow strict security and safety rules and help with other team duties as needed.

About you

No formal qualifications are required for this role. You should be confident using Microsoft Word, Excel and PowerPoint. You will bring a calm approach, good communication skills and care for accurate work. Experience in a prison or correctional setting would be an advantage. You should also have:

• strong computer skills to manage records, spreadsheets and bookings
• clear communication skills to share information and help solve problems
• resilience to handle challenges, listen to feedback and respond calmly
• a team-focused approach that respects people from diverse backgrounds and supports safe, fair service.

To learn even more about this role, please read the position description. If you have any further questions, feel free to email John O'Loughlin at John.O'[e-mail].

Aboriginal and / or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

IMPORTANT INFORMATION

Child safe statement of commitment The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.