Video Conferencing Coordinator, Queensland Corrective Services

Queensland Government; Brisbane; On-site; AUD 65,000 - 86,000; Full time

Job summary

Queensland Government, Queensland Corrective Services Brisbane - West, seeks a Video Conferencing Coordinator to manage VC bookings, liaise with courts and custodial staff, and support information sharing and reporting.

The role focuses on monitoring live feeds, coordinating with stakeholders, maintaining records, and providing data input support while upholding confidentiality and preparing memos and reports.

Responsibilities

• Coordinate all VC bookings using the GoBookings system.
• Communicate with court staff to minimise prisoner wait times and rescheduling of court events
• Monitor live VC feeds and inform courts, legal representatives, and custodial officers regarding prisoner movements, completions, cancellations and delays
• Share information with custodial centres, Sentence Management, courts and legal representatives regarding prisoner placement and movement/transfers
• Monitor prisoner responses to court outcomes where possible and communicate where necessary to custodial officers and Offender Development
• Ensure the appropriate exchange of information with key agencies to optimise the use of resources
• Build relationships with key stakeholders to facilitate better information flow regarding videoconferencing activities
• Schedule visits with local courts and other external stakeholders to maintain relationships with the Judiciary, court staff and other professionals in these locations
• Maintain agency electronic recording systems as required, collate information
• Ensure comprehensive recording and documenting of all information collected during the videoconferencing process
• Assist with monitoring and maintaining IOMS to ensure accurate statistics are available
• Provide data input support for staff as required
• Ensure the confidentiality of all documentation handled
• Provide support to other staff on administrative issues and assist with the preparation of memorandums, reports and correspondence and human resource documentation.

Job description

The primary accountabilities of the Video Conferencing Coordinator include:

• Coordinate all VC bookings utilising the online booking system (GoBookings)


• Communicate with court and Correctional Centre staff to minimise prisoner wait times and rescheduling of court events


• Monitoring of the live feed of all videoconferences and communicate with courts, legal representatives, and custodial officers regarding internal prisoner movements, completions, cancellations and delays


• Ensure sharing of information with other custodial centres, Sentence Management, courts and legal representatives regarding prisoner placement and movement/transfers


• Monitor prisoner responses to their court outcomes where possible and communicate where necessary to custodial officers and Offender Development


• Ensure the appropriate exchange of information with key agencies to optimise the use of resources


• Build relationships with key stakeholders to facilitate a better information flow regarding videoconferencing activities


• Schedule visits with local courts and other external stakeholders to maintain clear working relationships with the Judiciary, court staff and other professionals in these locations


• Maintain agency electronic recording systems as required, collate information


• Ensure comprehensive recording and documenting of all information collected during the videoconferencing process


• Assist with monitoring and maintaining IOMS to ensure accurate statistics are available


• Provide data input support for staff as required


• Ensure the confidentiality of all documentation handled


• Provide support to other staff on administrative issues and assist with the preparation of memorandums, reports and correspondence and human resource documentation.

Applications to remain current for 12 months.

Video Conferencing Coordinator, Queensland Corrective Services Brisbane - West, Australia