Reception/Sales Admin

Your Health And Fitness; City of Melbourne; Hybrid; AUD 30.000 - 39.000; Vollzeit

Benefits dieser Stelle

Complimentary access to facilities

Ongoing training and development

Flexible hours

Zusammenfassung

Your Health And Fitness in Victoria is seeking a friendly hybrid front desk sales role, mostly onsite at Cranbourne West and Clyde North clubs, with some remote flexibility for the right candidate. You will respond to enquiries, explain membership options, and help convert inquiries into memberships.

The role covers lead follow-up, member nurturing, front of house, payments, reporting and general admin. Part-time or full-time hours (28–38 per week) with training, an energetic team, and

Qualifikationen

• Friendly and energetic with a customer-first mindset.
• Confident speaking with people face-to-face and over the phone.
• Interest in health and fitness and helping others achieve goals.

Aufgaben

• Respond to enquiries and explain membership options to convert to memberships.
• Follow up with prospects and nurture leads through the sales journey.
• Build strong relationships with members and ensure they feel supported.
• Welcome members and visitors with exceptional customer service.
• Assist casual members with bookings, payments and enquiries.
• Conduct facility tours and inductions for new members.
• Complete administrative tasks and update member information.
• Process memberships and payments accurately.
• Support daily/weekly reporting and sales administration.
• Clean and maintain facilities to keep rooms and equipment spotless.

Kenntnisse

Sales experience

Customer service

Phone & in-person sales

Multitasking

Computer literacy

CRM software

Tools

CRM software

Jobbeschreibung

About the role

This is a hybrid role. Working mostly onsite at our Cranbourne West & Clyde North clubs. Some extra remote work may be available depending on the right fit.

Key responsibilities

• Membership Sales: Respond to enquiries, speak with prospective members, explain membership options and help convert enquiries into new memberships.
• Lead Follow-Up: Follow up with prospects, nurture leads and assist them throughout their sales journey.
• Member Nurturing: Build strong relationships with members and ensure they feel supported and valued.
• Front of House: Welcome members, prospects and visitors and provide exceptional customer service.
• Casual Member Service: Assist casual members with bookings, payments, enquiries and general needs.
• Tours & Inductions: Conduct facility tours and member inductions.
• Administration: Complete general administrative tasks, maintain accurate member information and update systems as required.
• Payments: Process memberships, casual visits and other payments accurately.
• Reporting: Assist with daily and weekly reporting and sales administration.
• Cleaning & Facility Care: Cleaning is a regular, hands-on part of this role every shift. That includes wiping down equipment, keeping change rooms and studios fresh, restocking, and making sure the whole facility looks spotless for our members.

About you

• Friendly, energetic and approachable
• Confident speaking with people face-to-face and over the phone
• Customer-focused and genuinely enjoys helping people
• Comfortable having sales conversations and asking for the sale
• Organised and able to manage multiple tasks
• Gets a kick out of making things sparkle. If a clean, organised gym makes you happy, you'll fit right in.
• Reliable, punctual and takes pride in their work
• Confident using computers and willing to learn new software and systems
• Able to work independently while also being a strong team player
• Passionate about health, fitness and helping others achieve their goals
• Previous experience in sales, reception, customer service or the fitness industry is desirable but not essential

About us

• Part-time or full-time (28–38 hours per week), negotiable for the right applicant
• Competitive hourly rate
• Opportunity to grow within a developing health and fitness business
• Ongoing training and professional development
• Supportive and energetic team environment
• Complimentary access to our fitness facilities
• Opportunity to develop valuable sales, customer service and administration skills