Customer Service / Reception

Powerhouse Gym Southside; City of Brisbane; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Casual hours

Gym membership

Staff discounts

Training opportunities

Career progression

Team culture

Job summary

Powerhouse Gym Southside is seeking a friendly Customer Service / Reception Team Member in Brisbane. You will be the first point of contact for members and visitors, delivering a welcoming experience and handling inquiries, memberships, and payments.

Join a energetic team and enjoy benefits including complimentary gym membership, flexible casual hours, staff discounts and ongoing training. The role requires excellent communication and a positive attitude to contribute to a community-focused club.

Qualifications

• Outstanding customer service and communication skills
• Positive, friendly and professional attitude
• Strong organisational and time management skills
• Excellent attention to detail and accuracy
• Confidence using computers and learning new systems
• Ability to work independently and as part of a team
• Experience in reception, hospitality, retail or customer service (preferred)
• Availability to work a flexible roster, including mornings/evenings/weekends

Responsibilities

• Welcome members and guests with a friendly, professional attitude
• Complete member check-ins, guest registrations and membership verifications
• Answer phone calls, emails and member enquiries promptly and professionally
• Assist prospective members with membership information and general club enquiries
• Process member payments accurately
• Promote gym services, retail products, classes, events and promotions
• Support social media initiatives by encouraging member engagement
• Process cash and EFTPOS transactions and complete end-of-shift till reconciliation
• Book appointments, consultations and classes as required
• Maintain a clean, organised reception area
• Assist with general administrative tasks, including data entry and record maintenance
• Communicate effectively with management, personal trainers and the wider team
• Monitor member access and ensure club policies are followed
• Handle member concerns professionally and escalate issues when required
• Assist with opening and closing reception procedures
• Help maintain a positive, welcoming and community-focused club culture

Job description

Customer Service / Reception Team Member

Powerhouse Gym Southside

About Us

At Powerhouse Gym Southside, we're more than just a gym- we're a community. We pride ourselves on delivering an outstanding member experience in a welcoming, energetic and supportive environment. Our team is passionate about fitness, customer service and creating a positive atmosphere where every member feels valued from the moment they walk through our doors.

We're currently looking for a friendly, reliable and motivated Customer Service / Reception Team Member to join our growing team.

About the Role

As the face of Powerhouse Gym Southside, you'll be the first point of contact for our members and visitors. This front-of-house role is essential in delivering exceptional customer service while ensuring the smooth day-to-day operation of reception.

You'll be responsible for creating a welcoming experience, assisting members with enquiries, supporting sales opportunities, and maintaining the professional presentation of our reception area.

Key Responsibilities

• Welcome members and guests with a friendly, professional attitude
• Complete member check-ins, guest registrations and membership verifications
• Answer phone calls, emails and member enquiries promptly and professionally
• Assist prospective members with membership information and general club enquiries
• Process member payments accurately
• Promote gym services, retail products, classes, events and current promotions
• Support the club's social media initiatives by encouraging member engagement where appropriate
• Process cash and EFTPOS transactions and complete end-of-shift till reconciliation
• Book appointments, consultations and classes as required
• Maintain a clean, organised and professional reception area
• Assist with general administrative tasks, including data entry and record maintenance
• Communicate effectively with management, personal trainers and the wider team
• Monitor member access and ensure club policies and procedures are followed
• Handle member concerns professionally and escalatE issues when required
• Assist with opening and closing reception procedures
• Help maintain a positive, welcoming and community-focused club culture

About You

We're looking for someone who is enthusiastic, approachable and enjoys working with people. You take pride in delivering exceptional customer service and can confidently multitask in a busy environment.

Ideally, you'll have:

• Outstanding customer service and communication skills
• A positive, friendly and professional attitude
• Strong organisational and time management skills
• Excellent attention to detail and accuracy
• Confidence using computers and learning new systems
• The ability to work both independently and as part of a team
• Previous experience in reception, hospitality, retail or customer service (preferred but not essential)
• Availability to work a flexible roster, including early mornings, evenings and weekends

What We Offer

• Casual position with flexible hours
• Complimentary Powerhouse Gym membership
• Staff discounts on apparel, supplements and retail products
• Ongoing training and development opportunities
• Opportunity for career progression within a growing business
• Supportive management and a fun, energetic team culture
• A workplace where you'll genuinely enjoy coming to work every day