Verona Shift Supervisor

Red Hawk Casino; Casino; On-site; AUD 65,000 - 90,000; Full time

Job summary

Red Hawk Casino in Australia’s New South Wales region is seeking a Venue Supervisor to oversee dining floor operations, enforce policies, and maintain exceptional guest service standards.

The role requires supervisory experience, knowledge of HACCP and ServSafe, and a commitment to health and safety compliance. You will lead scheduling, coaching, and performance reviews while ensuring consistent, fair treatment of staff.

Qualifications

• Minimum of one year supervisory experience.
• High school diploma or GED preferred.
• ServSafe certification required or able to obtain.

Responsibilities

• Enforces standards and policies for venue operations; monitors Food Server service on the dining floor.
• Ensures highest possible standards of guest service and team member relations.
• Compliance with health and safety standards/regulations and applicable laws.
• Assists venue manager with staffing & scheduling to meet guest needs.
• Monitors performance and provides feedback to develop staff skills.
• Offers input on operational improvements to the venue manager.
• Promotes positive guest relations through prompt service.
• Reviews and makes recommendations regarding staffing actions.
• Maintains professional grooming and appearance as a role model.
• Addresses guest comments to satisfaction.
• Keeps knowledge of local gaming laws and internal controls.
• Directly supervises service team on shifts.
• Implements engagement strategies via feedback and communication.
• Performs other duties as assigned.

Skills

Supervisory experience

Education

High school diploma or GED

ServSafe certification

Knowledge of HACCP standards

Job description

DUTIES AND RESPONSIBILITIES

• Enforces performance standards, policies and procedures as they relate to venue operations; monitors Food Server service on the dining floor. Ensures smooth and efficient operations on a continual basis.
• Ensures the highest possible standards of guest service and team member relations are maintained and carried out in a fair and equitable manner.
• Ensures compliance with all health and safety standards/regulations as well as all applicable Tribal, Federal, State and local laws/ordinances.
• Assists venue manager with scheduling of team members and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
• Monitors job performance of all venue team members and provides feedback on same to aid the team members in developing and enhancing skills.
• Provides input to the venue manager concerning operational deficiencies and areas in need of improvement.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate all team members in a fair and equitable manner.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction.
• Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as internal controls, policies and procedures.
• Directly supervises all service team members on assigned shift.
• Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High school diploma or GED preferred.
• Minimum of one year related supervisory experience preferred.
• Appropriate licenses, as required.
• ServSafe® certification, or ability to become certified, and knowledge of HACCP standards required.

Equal Opportunity Employer

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