The Grill Restaurant Shift Supervisor

Red Hawk Casino; North Lismore; On-site; AUD 60,000 - 80,000; Full time

Job summary

Red Hawk Casino is seeking a Grill Restaurant Shift Supervisor to oversee dining floor service and enforce standards. You will monitor guest relations, assist with scheduling, and ensure compliance with health and safety regulations.

The role requires at least 21 years of age, a high school diploma or GED, and 1 year of supervisory experience. ServSafe certification or the ability to obtain it, and knowledge of HACCP, are preferred.

Qualifications

• High school diploma or GED preferred.
• Minimum of one year related supervisory experience preferred.
• ServSafe certification, or ability to become certified, and knowledge of HACCP standards required.
• Must be at least 21 years of age.

Responsibilities

• Enforces performance standards, policies and procedures for venue operations and monitors dining floor service.
• Ensures the highest standards of guest service and team relations.
• Ensures compliance with health and safety standards and laws.
• Assists venue manager with scheduling and staffing adjustments.
• Monitors staff performance and provides coaching for skill development.
• Promotes positive guest relations through courteous service.
• Directly supervises all service team members on shift.
• Create and implement an employee engagement strategy through feedback and communication.
• Performs other duties as assigned.

Skills

Supervisory experience

Scheduling

Guest relations

Policy enforcement

Education

High school diploma or GED

Job description

The Grill Restaurant Shift Supervisor Red Hawk CasinoCasino, NSW, AU

Job Description

• Enforces performance standards, policies and procedures as they relate to venue operations; monitors Food Server service on the dining floor. Ensures smooth and efficient operations on a continual basis.
• Ensures the highest possible standards of guest service and team member relations are maintained and carried out in a fair and equitable manner.
• Ensures compliance with all health and safety standards/regulations as well as all applicable Tribal, Federal, State and local laws/ordinances.
• Assists venue manager with scheduling of team members and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
• Monitors job performance of all venue team members and provides feedback on same to aid the team members in developing and enhancing skills.
• Provides input to the venue manager concerning operational deficiencies and areas in need of improvement.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate all team members in a fair and equitable manner.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction.
• Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as internal controls, policies and procedures.
• Directly supervises all service team members on assigned shift.
• Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High school diploma or GED preferred.
• Minimum of one year related supervisory experience preferred.
• ServSafe® certification, or ability to become certified, and knowledge of HACCP standards required.
• Must be at least 21 years of age.

Equal Opportunity Employer

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