Beverage Shift Supervisor

Red Hawk Casino; Casino; On-site; AUD 65,000 - 90,000; Full time

Job summary

Red Hawk Casino in New South Wales, Australia is seeking a Beverage Service Supervisor to lead and train the beverage team across all casino beverage operations.

You will oversee service flow, calibrate beverage systems, and ensure adherence to applicable state regulations and responsible service standards while promoting guest satisfaction and teamwork.

Qualifications

• High school diploma or GED preferred.
• One year of supervisory experience in casino or similar environment preferred.
• One year experience in a high-volume beverage operation or F&B environment required.
• Basic knowledge of ABC regulations required.
• Strong leadership, interpersonal and communication skills required.
• ServSafe certification, or ability to become certified, required.
• Knowledge of FDA Food Code standards required.
• Must be at least 21 years of age.

Responsibilities

• Supervises and trains Beverage Servers, Bartenders, Barbacks and beverage utility on an assigned shift.
• Ensures smooth and efficient service throughout all beverage facilities in the casino.
• Calibrates automatic beverage systems.
• Conducts shift meetings with beverage staff assigning stations and facilitating the flow of information.
• Handles all team member relation issues as needed.
• Monitors guest alcohol consumption and responds accordingly.
• Works in a clean, sanitary, safe, and organized manner, abiding by all health and safety regulations.
• Promotes outstanding guest services throughout the casino resolving any guest dispute promptly and in a courteous manner.
• Maintains knowledge of state alcohol and gaming regulations and ensures adherence.
• Creates and utilizes a comprehensive and sustainable employee engagement strategy through feedback and communication.

Skills

Leadership

Interpersonal skills

Regulatory knowledge

Staff training

Education

High school diploma or GED

Tools

ServSafe Certification

Job description

DUTIES AND RESPONSIBILITIES

• Supervises and trains Beverage Servers, Bartenders, Barbacks and beverage utility on an assigned shift.
• Ensures the smooth and efficient service throughout all beverage facilities in the casino.
• Calibrates automatic beverage systems.
• Conducts shift meetings with beverage staff assigning stations and facilitating the flow of information throughout the department.
• Handles all team member relation issues as needed.
• Supervises and reports to management all team member call-ins and scheduling conflicts to ensure a property cost effective staffing level.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Monitors guest alcohol consumption and responds accordingly.
• Works in a clean, sanitary, safe, and organized manner, abiding by all health and safety regulations.
• Promotes outstanding guest services throughout the casino resolving any guest dispute promptly and in a courteous manner.
• Maintains knowledge of all state alcohol and gaming regulations and ensures adherence.
• Makes recommendations and suggestions and hire, suspend, transfer, discipline and terminate.
• Attends meetings as required.
• Abides by all regulatory, internal, federal, and state controls and procedures.
• Supervises the beverage service team members.
• Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High school diploma or GED preferred.
• One year of supervisory experience in casino or similar environment preferred.
• One year experience in a high volume beverage operation or food and beverage environment required.
• Basic knowledge of ABC and regulations required.
• Strong leadership, interpersonal and communication skills required.
• Appropriate licenses, as required and ServSafe® certification, or ability to become certified, required.
• Knowledge of FDA Food Code standards required.
• Must be at least 21 years of age.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.