The Grill Restaurant Shift Supervisor

Red Hawk Casino; Casino; On-site; AUD 60,000 - 76,000; Full time

Job summary

Red Hawk Casino is seeking a capable supervisor to enforce performance standards, policies and procedures across venue operations. You will monitor Food Server service on the dining floor and ensure smooth, efficient operations at all times.

The role focuses on delivering superior guest service, maintaining fair team relations, and ensuring health and safety compliance with all laws and internal controls. You will support scheduling, coaching, and timely feedback to build a skilled team.

Qualifications

• Minimum of one year related supervisory experience preferred.
• ServSafe certification, or ability to become certified, and knowledge of HACCP standards required.
• Must be at least 21 years of age.

Responsibilities

• Enforces performance standards, policies and procedures as they relate to venue operations; monitors Food Server service on the dining floor.
• Ensures the highest possible standards of guest service and team member relations.
• Ensures compliance with health and safety standards/regulations and all applicable laws.
• Assists venue manager with scheduling of team members and staffing levels.
• Monitors job performance and provides feedback to aid team member development.
• Directly supervises all service team members on assigned shift.

Skills

Supervisory experience

Guest service

Communication

Education

High school diploma or GED

Job description

• Enforces performance standards, policies and procedures as they relate to venue operations; monitors Food Server service on the dining floor. Ensures smooth and efficient operations on a continual basis.
• Ensures the highest possible standards of guest service and team member relations are maintained and carried out in a fair and equitable manner.
• Ensures compliance with all health and safety standards/regulations as well as all applicable Tribal, Federal, State and local laws/ordinances.
• Assists venue manager with scheduling of team members and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
• Monitors job performance of all venue team members and provides feedback on same to aid the team members in developing and enhancing skills.
• Provides input to the venue manager concerning operational deficiencies and areas in need of improvement.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate all team members in a fair and equitable manner.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction.
• Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as internal controls, policies and procedures.
• Directly supervises all service team members on assigned shift.
• Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High school diploma or GED preferred.
• Minimum of one year related supervisory experience preferred.
• ServSafe® certification, or ability to become certified, and knowledge of HACCP standards required.
• Must be at least 21 years of age.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.