Host/Cashier - PT

Red Hawk Casino; Casino; On-site; AUD 30,000 - 41,000; Full time

Job summary

Red Hawk Casino is seeking a friendly Guest Services Agent to welcome guests, manage seating, and assist with the dining reservations system in a fast-paced, hospitality-focused environment.

You will answer phones, present menus, verify reservations, take guest beverage orders in Buffet and Ala Carte settings, process payments where applicable, and maintain a professional, polished appearance and conduct to uphold venue standards.

Qualifications

• High school diploma or GED preferred.
• Three months of fast food/quick service cashier experience preferred.
• Must be at least 18 years of age.

Responsibilities

• Handles initial cordial reception to guests upon arrival and escort to dining table.
• Advises guests of waiting time during reservations.
• Assists with restaurant seating and reservation system.
• Takes guest beverage orders in buffet environment and informs of offerings.
• Seats guests in à la carte environment and presents menus.
• Answers telephones and takes reservations.
• Verifies reservations and any compliments, if applicable.
• Receives payment from casino guests in a prompt and courteous manner, if applicable.
• Adheres to cash control policies and procedures.
• Answers guest questions and refers to management when needed.
• Maintains podium by stocking supplies and cleaning as needed.
• Assists with special requests when applicable.
• Answers questions concerning food offerings, hours, and pricing.
• Maintains professional grooming and appearance per policy.
• Monitors guest needs and fulfills requests promptly.
• Maintains rapport with marketing hosts and communicates needs to prioritize services.
• Demonstrates promptness and courtesy to guests in line with venue standards.
• Helps record preferential information in the reservation system for future service.
• Uses guest’s name where applicable.
• Maintains menu knowledge.
• Performs all other duties as assigned.

Skills

Guest service

Reservations handling

Cash handling

Education

High school diploma or GED

Job description

DUTIES AND RESPONSIBILITIES

• Handles initial cordial reception to the guests upon arrival and the prompt courteous escort to a dining table.


• Advises guests of waiting time (during reservation periods).


• Responsible for assisting and facilitating the restaurant seating and reservation system.


• Buffet environment: takes guest beverage order and informs guests of various food outlet offerings available in the buffet.


• Ala carte environment: seats guest and presents menus.


• Answers telephones and takes reservations.


• Verifies reservations and complimentaries, if applicable.


• Receives payment from casino guests in a prompt and courteous manner, if applicable.


• Adheres to established cash control policies and procedures.


• Answers any guest questions and refers them, if necessary, to appropriate management personnel.


• Helps maintain podium by stocking supplies and cleaning as needed.


• Assists with special requests when applicable.


• Answers questions concerning food offerings, hours of operation, and pricing.


• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.


• Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.


• Maintains professional rapport with marketing hosts and communicates needs to prioritize services, if applicable.


• Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.


• Helps record preferential information within reservation system for future service, if applicable.


• Utilizes guest’s name when applicable.


• Maintains menu knowledge.


• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High school diploma or GED preferred.


• Three months of fast food/quick service cashier experience preferred.


• Must be at least 18 years of age.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.