Venue Operations & Compliance Coordinator

ALH Hotels; South Australia; On-site; AUD 30,000 - 39,000; Full time

Job summary

ALH Hotels is seeking a Venue Support Officer for the Western Hotel to deliver outstanding customer service across phone, email and in-person inquiries, while maintaining data integrity, managing stock, and supporting the team during peak trade.

You will contribute to audits, compliance and loss prevention, and assist management with reporting and insights. This role emphasizes privacy, professional administration, and collaborative team participation.

Qualifications

• Outstanding customer service with inquiries via phone, email and face to face.
• Understand the importance of privacy & confidentiality with sensitive information.
• Maintain the administration area in a well organised and professional manner at all times.
• Support the Venue team with service on the floor during peak times of trade.
• Attend and contribute your insights in team meetings.

Responsibilities

• Completion of all financial reconciliations as required including maintaining point of sale registers.
• Maintaining all data integrity in all ALH systems in a timely manner as well as all employee records and training records.
• Manage stock control and stocktakes within the Venue as well as Identify and highlight cash and stock variances.
• Ensure all VISA obligations are met and managed for team members in the ALH systems.
• Reviewing all venue generated reports and providing feedback to key team members.
• Assist Management Team in achieving expected audit results as well as Compliance and Loss Prevention.

Skills

Customer service

Data integrity

Stock control

Privacy & confidentiality

Team collaboration

Job description

ALH Hotels is seeking a Venue Support Officer for the Western Hotel to deliver outstanding customer service across phone, email and in-person inquiries, while maintaining data integrity, managing stock, and supporting the team during peak trade.

You will contribute to audits, compliance and loss prevention, and assist management with reporting and insights. This role emphasizes privacy, professional administration, and collaborative team participation.