Upscale Event Services Supervisor

Operations; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Meals during shifts

Hotel/group booking discounts

Employee assistance programme (EAP)

Birthday leave

Growth opportunities

Job summary

Capella Sydney is seeking an Event Services Supervisor to coordinate service for banquet and events, ensuring flawless, high‑class guest experiences. You will lead pre‑service briefings, manage event setup and liaise with vendors to meet client specifications and hotel standards.

The role requires strong communication, hospitality experience and knowledge of event operations; rotating roster includes early mornings, weekends and public holidays, with benefits including meals and growth

Qualifications

• Excellent communication and guest relations skills are essential.
• Experience in hospitality/event service is preferred.
• Familiarity with restaurant systems such as Symphony or Seven Rooms is advantageous.

Responsibilities

• Coordinate service workflow for the assigned station and ensure top‑level dining experiences.
• Lead pre-service briefings and oversee event setup, logistics and breakdown.
• Monitor service quality, provide feedback, and manage staff performance.
• Liaise with departments and external vendors to ensure client specifications are met.
• Maintain records of breakage, feedback and inventory for events.
• Keep updated on hotel services, promotions and event changes for the team.
• Train operational staff and analyze guest feedback to drive improvements.

Skills

Exceptional communication

Guest relations

Team leadership

Education

Tertiary education in beverage service/events management

Tools

Symphony

Seven Rooms

Job description

Capella Sydney is seeking an Event Services Supervisor to coordinate service for banquet and events, ensuring flawless, high‑class guest experiences. You will lead pre‑service briefings, manage event setup and liaise with vendors to meet client specifications and hotel standards.

The role requires strong communication, hospitality experience and knowledge of event operations; rotating roster includes early mornings, weekends and public holidays, with benefits including meals and growth