Event Services Supervisor

Operations; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Meals during shifts

Hotel/group booking discounts

Employee assistance programme (EAP)

Birthday leave

Growth opportunities

Job summary

Capella Sydney is seeking an Event Services Supervisor to coordinate service for banquet and events, ensuring flawless, high‑class guest experiences. You will lead pre‑service briefings, manage event setup and liaise with vendors to meet client specifications and hotel standards.

The role requires strong communication, hospitality experience and knowledge of event operations; rotating roster includes early mornings, weekends and public holidays, with benefits including meals and growth

Qualifications

• Excellent communication and guest relations skills are essential.
• Experience in hospitality/event service is preferred.
• Familiarity with restaurant systems such as Symphony or Seven Rooms is advantageous.

Responsibilities

• Coordinate service workflow for the assigned station and ensure top‑level dining experiences.
• Lead pre-service briefings and oversee event setup, logistics and breakdown.
• Monitor service quality, provide feedback, and manage staff performance.
• Liaise with departments and external vendors to ensure client specifications are met.
• Maintain records of breakage, feedback and inventory for events.
• Keep updated on hotel services, promotions and event changes for the team.
• Train operational staff and analyze guest feedback to drive improvements.

Skills

Exceptional communication

Guest relations

Team leadership

Education

Tertiary education in beverage service/events management

Tools

Symphony

Seven Rooms

Job description

About Capella Hotels and Resorts

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

About Capella Sydney

Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia's stunning panorama. Located steps from the city's most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style.

About The Lands by Capella

Opening in February 2026, The Lands by Capella will be Sydney's most anticipated luxury events destination. Located within the beautifully restored Department of Lands building next to Capella Sydney, it will feature five architecturally striking venues that combine heritage character with modern sophistication. The Lands will host a wide range of prestigious gatherings including galas, weddings, conferences and cultural showcases. As part of the Capella family, colleagues will play a key role in launching this iconic new venue and delivering exceptional experiences that reflect Capella's commitment to excellence, creativity and hospitality at the highest level.

Position Summary

TheEvent Services Supervisor is responsible for coordinating the service workflow of the assigned station and ensures stellar delivery of dining experience for all guests. The individual anticipates and services guest needs and is knowledgeable about all available menu options, beverage lists and daily specials.

The Role

• Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expert in all banquet/events-related matters.
• Conducts the pre-service shift briefing in the absence of Event Services Manager.
• Coordinate event set-up, logistics, and breakdown, ensuring all arrangements align with client specifications and hotel standards.
• Oversees and manages the daily operations of the department and ensures that all team members comply with service standards.
• Liaises with different department and external vendors, monitors the service quality of external companies and partners (Audiovisual, Florist, Decorator, etc.).
• Establishes and maintain records of breakage, feedbacks and suggestions for inventory and event management purposes.
• Maintain an up-to-date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
• Monitor performances team members and provide effective performance feedback for improvements and recognition.
• Conducts theoretical, formal and practical (on the job) training for all operational colleagues.
• Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.

Talent Profile

• Tertiary education, specializing in beverage service/events management is of advantage.
• Previous experience in a similar role is an advantage.
• Familiarity with restaurant systems such as Symphony or Seven Rooms.
• Exceptional communication skills paired with a passion for guest relations.
• Strong command of written and spoken English.
• Available to work on a rotating roster (early mornings, weekends, and public holidays) across a 7-day operation.
• Valid working rights in Australia.

What you will receive with Capella Sydney

• Join a vibrant and nurturing workplace.
• Work in elegantly designed areas while enjoying amenities in a historic building.
• Benefit from online LinkedIn training courses aimed at your personal and professional growth.
• Savour complimentary meals during your shifts.
• Enjoy discounts for hotels and group bookings.
• An employee assistance programme (EAP) offering confidential counselling and support.
• Celebrate your birthday with special leave.
• Embrace opportunities for growth and advancement within the organization.

* We appreciate your understanding that we will only be able to contact shortlisted candidates.