Bell Services Supervisor - Lead Guest Experience

Hyatt Regency; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Complimentary nights

Discounted accommodation

Rewards programs

Learning & development

Uniform provided

Parking discount

Global career opportunities

Job summary

Hyatt Regency Sydney is seeking an up and coming hospitality leader to run the Bell Services team as Supervisor. Reporting to the Chief Concierge, you will lead a team of attendants and commissionaires to uphold service standards and guest care.

The ideal candidate has premium hotel experience, proven leadership, exceptional guest service, and the ability to work a 7‑day rotating roster. Join Hyatt for career growth within an international group.

Qualifications

• Experience in premium hotel environment.
• Proven leadership and delegation abilities.
• Excellent guest service and communication skills.
• Willingness to work a 7‑day rotating roster.

Responsibilities

• Lead Bell Services team to uphold standards and guest care.
• Coordinate with Concierge to assist guests and manage luggage services.
• Ensure proper grooming, uniforms and equipment for staff.
• Respond promptly to guest queries with professionalism and courtesy.

Skills

Leadership

Customer service

Guest focus

Communication

Team delegation

Problem-solving

Job description

Hyatt Regency Sydney is seeking an up and coming hospitality leader to run the Bell Services team as Supervisor. Reporting to the Chief Concierge, you will lead a team of attendants and commissionaires to uphold service standards and guest care.

The ideal candidate has premium hotel experience, proven leadership, exceptional guest service, and the ability to work a 7‑day rotating roster. Join Hyatt for career growth within an international group.