Bell Desk - Supervisor

Hyatt Regency; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Complimentary nights

Discounted accommodation

Rewards programs

Learning & development

Uniform provided

Parking discount

Global career opportunities

Job summary

Hyatt Regency Sydney is seeking an up and coming hospitality leader to run the Bell Services team as Supervisor. Reporting to the Chief Concierge, you will lead a team of attendants and commissionaires to uphold service standards and guest care.

The ideal candidate has premium hotel experience, proven leadership, exceptional guest service, and the ability to work a 7‑day rotating roster. Join Hyatt for career growth within an international group.

Qualifications

• Experience in premium hotel environment.
• Proven leadership and delegation abilities.
• Excellent guest service and communication skills.
• Willingness to work a 7‑day rotating roster.

Responsibilities

• Lead Bell Services team to uphold standards and guest care.
• Coordinate with Concierge to assist guests and manage luggage services.
• Ensure proper grooming, uniforms and equipment for staff.
• Respond promptly to guest queries with professionalism and courtesy.

Skills

Leadership

Customer service

Guest focus

Communication

Team delegation

Problem-solving

Job description

At Hyatt, there’s a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We are looking for an up and coming hospitality leader to help run our Bell Services team as the department Supervisor.

As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

After 90 days of service, 12 complimentary nights of accommodation per year to use across Hyatt Hotels globally (T&Cs)

Generous discounted accommodation worldwide for associates as well as friends and family

Reward and recognition programs

Learning and development opportunities

Fully laundered uniform

Discounted city parking

The opportunity to join an international group with endless career opportunities

The Role:

Reporting to the Chief Concierge, as our new Bell Services Supervisor you will be leading a team of talented attendants and commissionaires to ensure standards are maintained and achieved. Your role will require you to possess effective leadership skills in order to delegate tasks efficiently whilst simultaneously handling guest queries with the upmost care.

Our ideal candidate will possess:

Experience working in a premium hotel environment

Experience with leading and delegating a large and diverse team

Exceptional customer service and guest focus mentality

Efficient problem-solving, organisational and interpersonal skills

Ability to work independently and collaboratively

Excellent grooming and personal presentation

Full Australian Working Rights and ability to work a 7-day rotating roster

Be part of the hospitality evolution. Join Hyatt