Housekeeping Room Attendant

Operations; Sydney; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Free meals during shifts

Hotel discounts

Birthday leave

Employee Assistance Program (EAP)

Job summary

Capella Sydney seeks a Housekeeping Attendant to join our luxury team. You will help ensure guest rooms are pristine and guest comfort is our priority, aligning with Capella standards of service.

Join a discreetly luxurious environment in a historic building, with flexible hours including evenings, weekends, and holidays. Basic English is required, and prior experience in luxury hotels is preferred. Staff benefits include free meals during shifts, hotel discounts, and access to EAP resources.

Qualifications

• Experience in similar role at luxury hotels or resorts.
• Excellent interpersonal skills and ability to build guest relations.
• Basic spoken English.
• Valid working rights in Australia.
• Availability to work flexible hours, including evenings, weekends and holidays.

Responsibilities

• Provide highest quality guest room comfort and cleanliness in accordance with hotel policies and Forbes standards.
• Provide excellent service to internal customers as appropriate.
• Handle guest and internal customer complaints courteously and efficiently, reporting to supervisors as needed.
• Ensure daily use of chemicals and supplies, using provided products safely.
• Ensure guest linen is changed daily and pantry/storage areas are kept tidy.

Skills

Interpersonal skills

Team player

Guest relations

Job description

Capella Hotels and Resorts embodies excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location’s dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style.

Position Summary

The Housekeeping Attendant is an integral member of the Housekeeping Department with an eye for detail. The individual is responsible for providing the highest level of comfort in guest rooms servicing and attending to guest housekeeping requests.

The Role

• Provides the highest quality standard of guest room comfort and cleanliness in accordance to the policies and procedures set by the hotel and Forbes standard.
• Provide excellent service to internal customers as appropriate.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, feedback guest complaints to Supervisor /Assistant Executive Housekeeper and Executive Housekeeper.
• Ensure and checks all daily require chemicals and supplies for cleaning supplies, use the chemicals provided, correctly and safety.
• To ensure all guest linen are changed daily as requested, emptied soiled linen, clean and tidies all pantry, storage cabinet and toilet.

Talent Profile

• Experiences in similar role at luxury hotels/resorts.
• Excellent interpersonal skills with personable character, a team player and good at cultivating guest relations.
• Basic spoken English.
• Knowledge of cleaning procedures, chemicals and surfaces.
• Valid working rights in Australia.
• Availability to work flexible hours, including evenings, weekends, and holidays.

What you will receive with Capella Sydney

• Become a part of a vibrant and supportive work environment.
• Work in beautifully designed spaces and enjoy amenities in a historic building.
• Enrol in online LinkedIn courses to enhance your personal and professional development.
• Complete uniform provided and cleaned.
• Savour free meals during your shift.
• Take advantage of hotel and group discounts.
• Participate in the Employee Assistance Program (EAP), which offers confidential counselling and support.
• Make the most of the birthday leave.
• Explore opportunities for growth and development both within the group and beyond.

We appreciate your understanding that we will only be able to contact shortlisted candidates.