Unit Manager Direct Care

City of Whittlesea; Whittlesea; Hybrid; AUD 113,000 - 139,000; Full time

Benefits offered by this job

Hybrid work from home arrangements

Wellbeing program with fitness options

Job summary

City of Whittlesea is seeking a Unit Manager Direct Care as part of the Ageing Well team in Australia. The role focuses on overseeing a large team delivering safe, high-quality home support services under the Aged Care Act and driving continuous improvement across incidents, feedback and service trends.

You will lead change, develop policies, and coach staff to ensure services are responsive, people-centered and sustainable.

Qualifications

• Are an influential forward-thinking leader who combines both operational excellence with a passion for innovation and positive community impacts
• Have experience in Community Aged Care and complex service delivery environments, you bring a strong understanding of sector reform, workforce leadership and continuous improvement
• Are naturally collaborative, curious and solution focused, with the ability to engage people, build commitment and turn ideas into practical results
• Are motivated by creating positive change, supporting your team to succeed and ensuring community members receive services that are responsive, high quality and make a genuine difference in their everyday lives.

Responsibilities

• Managing a large team of Direct Care Workers and Contractors/Associate Providers to facilitate the delivering of safe and high-quality home support services in accordance with the Aged Care Act.
• Coordinating the response to incidents, complaints, feedback, missed services, performance data and service trends to support high quality services and identify systemic issues and drive continuous improvement.
• The development, implementation and review of operational policies, plans and work instructions that support service sustainability, budget accountability, funding requirements, workforce capacity and community need.
• Provide leadership through reform, service redesign and operational change, ensuring staff understand service priorities, performance expectations and their role in delivering sustainable outcomes.
• Lead, coach and develop direct reports to support the delivery of safe, inclusive, customer-focused and accountable Community Care programs.

Job description

Core Intro

The City of Whittlesea is unique. We are a growing and diverse Council, offering interesting work and exciting opportunities to explore. Here, you will find a team of friendly and authentic people who, together, create a fun and supportive environment. It is a place where the real you is welcomed, your wellbeing is prioritised and your work matters. If you are inspired by delivering for our community, have a desire to grow, and can bring a positive energy to share with your talented colleagues, then you might just find your place with us.

The part you will play

As part of the Ageing Well team you will work closely with the internal stakeholders/Community. Working on:

• Managing a large team of Direct Care Workers and Contractors/Associate Providers to facilitate the delivering of safe and high-quality home support services in accordance with the Aged Care Act.
• Coordinating the response to incidents, complaints, feedback, missed services, performance data and service trends to support high quality services and identify systemic issues and drive continuous improvement.
• The development, implementation and review of operational policies, plans and work instructions that support service sustainability, budget accountability, funding requirements, workforce capacity and community need.
• Provide leadership through reform, service redesign and operational change, ensuring staff understand service priorities, performance expectations and their role in delivering sustainable outcomes.
• Lead, coach and develop direct reports to support the delivery of safe, inclusive, customer-focused and accountable Community Care programs.

Let’s talk about you

You will thrive in this role if you:

• Are an influential forward-thinking leader who combines both operational excellence with a passion for innovation and positive community impacts
• Have experience in Community Aged Care and complex service delivery environments, you bring a strong understanding of sector reform, workforce leadership and continuous improvement.
• Are naturally collaborative, curious and solution focused, with the ability to engage people, build commitment and turn ideas into practical results.
• Are motivated by creating positive change, supporting your team to succeed and ensuring community members receive services that are responsive, high quality and make a genuine difference in their everyday lives.

Why you will love working with us

In addition to the role, we also offer a variety of benefits. Here are just a few:

• Permanent, Full time
• The total remuneration package is Band 8 starting at $126,108
• This is a full-time role and provides a monthly or fortnightly RDO for full-time staff – your choice!
• Flexible working practices, including hybrid working from home arrangements
• Comprehensive Wellbeing program, including free exercise classes and discounted gym access

Position Description: Unit Manager Direct Care PD

We are one of the largest and fastest-growing municipalities in Australia. As a local government organisation, we play a pivotal role in the everyday lives of our community. Our vision is to make Whittlesea 2040: A Place for All by ensuring our residents can enjoy access to local services, facilities and infrastructure.

Vision, Purpose and Values

Whittlesea 2040 A place for all is our long-term vision for the City of Whittlesea. It guides all our work and future partnerships with the community and others. Our vision, purpose and values all feed into this overarching commitment.

Our Customer Charter

We're commited to providing excellent service and satisfaction to all community members: residents, businesses, vendors and visitiors. As part of this commitment, we've developed a Customer Charter that outlines the standards of Service you can expect from us.

We recognise that our people are diverse, we create a work environment where all people feel like they can bring their true selves to work, every day.

Research tells us that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria – unlike a majority of candidates who meet significantly fewer requirements. We support and encourage you to apply if you are interested; we’d love to know how your unique experience can enhance our team.

We welcome applications from international candidates if you have a valid Visa to work in Australia.

The closing date is Sunday 25 October 2026. We will review applications as they are received and may organise interviews before the closing date, so don’t delay your application if you are interested in being considered.

If you require an adjustment at any time during the recruitment process, please call or email the contact person listed above, along with your preferred method of communication.

Please contact Lisa Raywood, Manager Ageing Well on 9217 2411.