Unit Manager Direct Care

City of Whittlesea; City of Melbourne; Hybrid; AUD 113,000 - 139,000; Full time

Benefits offered by this job

Hybrid working from home

Wellbeing program with fitness classes

Discounted gym access

RDO option (monthly/fortnightly)

Job summary

The City of Whittlesea is seeking a dynamic leader for the Ageing Well team to oversee Direct Care Workers and Contractors, ensuring safe, high‑quality home support services under the Aged Care Act. You will drive performance through collaboration with internal stakeholders and focus on continuous improvement and service sustainability.

This permanent, full‑time role offers flexible, hybrid working arrangements, a competitive remuneration package and opportunities to implement reform and

Qualifications

• Experience in Community Aged Care and complex service delivery environments, strong understanding of sector reform, workforce leadership and continuous improvement.

Responsibilities

• Manage a large team of Direct Care Workers and Contractors/Associate Providers to deliver safe, high‑quality home support services.
• Coordinate responses to incidents, feedback, missed services and service trends to drive continuous improvement.
• Develop, implement and review operational policies, plans and work instructions to support service sustainability and funding requirements.
• Provide leadership through reform and service redesign, ensuring staff understand priorities and performance expectations.
• Lead, coach and develop direct reports to deliver inclusive, customer‑focused and accountable Community Care programs.

Skills

Leadership

Stakeholder engagement

People management

Quality assurance

Job description

Core Intro

The City of Whittlesea is unique. We are a growing and diverse Council, offering interesting work and exciting opportunities to explore. Here, you will find a team of friendly and authentic people who, together, create a fun and supportive environment. It is a place where the real you is welcomed, your wellbeing is prioritised and your work matters. If you are inspired by delivering for our community, have a desire to grow, and can bring a positive energy to share with your talented colleagues, then you might just find your place with us.

The part you will play

As part of the Ageing Well team you will work closely with the internal stakeholders/Community. Working on:

Managing a large team of Direct Care Workers and Contractors/Associate Providers to facilitate the delivering of safe and high quality home support services in accordance with the Aged Care Act.

Coordinating the response to incidents, complaints, feedback, missed services, performance data and service trends to support high quality services and identify systemic issues and drive continuous improvement.

The development, implementation and review of operational policies, plans and work instructions that support service sustainability, budget accountability, funding requirements, workforce capacity and community need.

Provide leadership through reform, service redesign and operational change, ensuring staff understand service priorities, performance expectations and their role in delivering sustainable outcomes.

Lead, coach and develop direct reports to support the delivery of safe, inclusive, customer-focused and accountable Community Care programs.

Let's talk about you

You will thrive in this role if you:

Are an influential forward thinking leader who combines both operational excellence with a passion for innovation and positive community impacts

Have experience in Community Aged Care and complex service delivery environments, you bring a strong understanding of sector reform, workforce leadership and continuous improvement.

Are naturally collaborative, curious and solution focused, with the ability to engage people, build commitment and turn ideas into practical results.

Are motivated by creating positive change, supporting your team to succeed and ensuring community members receive services that are responsive, high quality and make a genuine difference in their everyday lives.

Why you will love working with us

In addition to the role, we also offer a variety of benefits. Here are just a few:

Permanent, Full time

The total remuneration package is Band 8 starting at $126,108

This is a full-time role and provides a monthly or fortnightly RDO for full-time staff - your choice!

Flexible working practices, including hybrid working from home arrangements

Comprehensive Wellbeing program, including free exercise classes and discounted gym access

There are many more benefits available to you, check them out by visiting our website using this link .

We recognise that our people are diverse, we create a work environment where all people feel like they can bring their true selves to work, every day. Research tells us that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria - unlike a majority of candidates who meet significantly fewer requirements. We support and encourage you to apply if you are interested; we'd love to know how your unique experience can enhance our team. If you require an adjustmentat any time during the recruitment process, please call or email the contact person listed above, along with your preferred method of communication.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

The City of Whittlesea is one of the fastest growing municipalities in Australia, and welcomed 7900 new residents in 2014.

Our current population is approximately 194,000 residents and is expected to grow to 333,700 persons by 2036.

We are also home to Australia's fastest growing suburb over the last 10 years - South Morang.

Our growth is not just taking place in our newer suburbs, but there is also massive growth and redevelopment set to take place in our established areas - such as Epping, Thomastown and Lalor.

Source: This is an extract from the company's own website.

The City of Whittlesea is one of the fastest growing municipalities in Australia, and welcomed 7900 new residents in 2014.

Our current population is approximately 194,000 residents and is expected to grow to 333,700 persons by 2036.

We are also home to Australia's fastest growing suburb over the last 10 years - South Morang.

Our growth is not just taking place in our newer suburbs, but there is also massive growth and redevelopment set to take place in our established areas - such as Epping, Thomastown and Lalor.

Source: This is an extract from the company's own website.