Unit Manager Direct Care

Whittlesea; Australia; Hybrid; AUD 113,000 - 139,000; Full time

Benefits offered by this job

Hybrid work from home arrangements

Wellbeing program

Job summary

City of Whittlesea is seeking a Unit Manager Direct Care to lead a large team delivering home support services under the Aged Care Act. The role focuses on safe, high-quality care through effective leadership and service coordination in a community setting.

You will develop policies, drive continuous improvement, and lead staff through reform and operational changes to achieve sustainable outcomes for residents.

Qualifications

• Experience in Community Aged Care and complex service delivery environments.
• Strong leadership and workforce management skills.
• Knowledge of aged care reforms and service improvement practices.

Responsibilities

• Lead a large Direct Care team and Contractors to provide safe, high-quality home support services.
• Coordinate incident responses, feedback, missed services and performance data to drive improvement.
• Develop, implement and review operational policies and work instructions to ensure sustainability and budget accountability.

Job description

## Unit Manager Direct CareApply: Civic Centre: Full time: Posted Today: End Date: October 25, 2026 (15 days left to apply): JR100228**Core Intro** The City of Whittlesea is unique. We are a growing and diverse Council, offering interesting work and exciting opportunities to explore. Here, you will find a team of friendly and authentic people who, together, create a fun and supportive environment. It is a place where the real you is welcomed, your wellbeing is prioritised and your work matters. If you are inspired by delivering for our community, have a desire to grow, and can bring a positive energy to share with your talented colleagues, then you might just find your place with us. **The part you will play** As part of the Ageing Well team you will work closely with the internal stakeholders/Community. Working on: * Managing a large team of Direct Care Workers and Contractors/Associate Providers to facilitate the delivering of safe and high-quality home support services in accordance with the Aged Care Act.* Coordinating the response to incidents, complaints, feedback, missed services, performance data and service trends to support high quality services and identify systemic issues and drive continuous improvement.* The development, implementation and review of operational policies, plans and work instructions that support service sustainability, budget accountability, funding requirements, workforce capacity and community need.* Provide leadership through reform, service redesign and operational change, ensuring staff understand service priorities, performance expectations and their role in delivering sustainable outcomes.* Lead, coach and develop direct reports to support the delivery of safe, inclusive, customer-focused and accountable Community Care programs. **Let’s talk about you** You will thrive in this role if you: * Are an influential forward-thinking leader who combines both operational excellence with a passion for innovation and positive community impacts* Have experience in Community Aged Care and complex service delivery environments, you bring a strong understanding of sector reform, workforce leadership and continuous improvement.* Are naturally collaborative, curious and solution focused, with the ability to engage people, build commitment and turn ideas into practical results.* Are motivated by creating positive change, supporting your team to succeed and ensuring community members receive services that are responsive, high quality and make a genuine difference in their everyday lives. **Why you will love working with us** In addition to the role, we also offer a variety of benefits. Here are just a few: * Permanent, Full time* The total remuneration package is Band 8 starting at $126,108* This is a full-time role and provides a monthly or fortnightly RDO for full-time staff – your choice!* Flexible working practices, including hybrid working from home arrangements* Comprehensive Wellbeing program, including free exercise classes and discounted gym access There are many more benefits available to you, check them out by visiting our website using this link. **Your next steps** This advert is only meant to provide you with an overview, for more details on what makes this a great opportunity, please download the full PD or if you would like to ask questions, please contact **Lisa Raywood, Manager Ageing Well on 9217 2411** When you are ready to apply just click the button below and attach your resume along with a brief covering letter that explains why you feel the role is right for you and tell us what skills you can bring to the team. We welcome applications from international candidates if you have a valid Visa to work inAustralia. The closing date is **Sunday 25 October 2026** We will review applications as they are received and may organise interviews before the closing date, so don’t delay your application if you are interested in being considered. For more information on next steps once you have submitted your application, visit the City of Whittlesea Recruitment page. We recognise that our people are diverse, we create a work environment where all people feel like they can bring their true selves to work, every day. Research tells us that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria – unlike a majority of candidates who meet significantly fewer requirements. We support and encourage you to apply if you are interested; we’d love to know how your unique experience can enhance our team. If you require an adjustment at any time during the recruitment process, please call or email the contact person listed above, along with your preferred method of communication**.**