Customer Service Officer

City of Whittlesea; Whittlesea; On-site; AUD 45,000 - 60,000; Part time

Benefits offered by this job

Flexible working

Superannuation

Job summary

The City of Whittlesea is seeking two part-time Customer Service Officers to join our Corporate Customer Service Team. You will be the council’s first point of contact for residents, businesses and visitors, delivering professional service across phone, face-to-face and written channels.

You will work in a fast-paced environment, handling enquiries at first contact where possible, supporting a growing community with accurate information and friendly, solution-focused interactions.

Qualifications

• Proven experience in customer service, contact centre operations, local government, or a similar customer-focused environment.
• Ability to deliver professional, accurate and timely customer service across channels.
• Experience working in fast-paced environments and handling enquiries at first contact when possible.

Responsibilities

• Provide frontline customer service over the phone, face to face, and via written communication.
• Resolve enquiries efficiently across an omnichannel environment, across multiple Council locations.
• Deliver professional and respectful service to residents, businesses and visitors.

Skills

Customer service

Multichannel support

Local government experience

Job description

Core Intro

The City of Whittlesea is unique. We are a growing and diverse Council, offering interesting work and exciting opportunities to explore. Here, you will find a team of friendly and authentic people who, together, create a fun and supportive environment. It is a place where the real you is welcomed, your wellbeing is prioritised and your work matters. If you are inspired by delivering for our community, have a desire to grow, and can bring a positive energy to share with your talented colleagues, then you might just find your place with us.

The part you will play

We have two part-time Customer Service Officer positions available within our Corporate Customer Service Team. As a Customer Service Officer, you are Council’s first point of contact for residents, businesses, visitors and community groups. Working in a fast-paced environment, you will deliver professional, accurate and timely customer service while helping customers access Council services, information and support. In this role, you will provide frontline customer service over the phone, face to face, and via written communication across an omnichannel environment, ensuring every interaction is positive, respectful and solution focused. Operating across a range of Council locations, you will play a key role in creating exceptional customer experiences, resolving enquiries at first contact where possible and supporting the diverse needs of our growing community.

Let’s talk about you

You are passionate about customer service and enjoy helping people. You thrive in a fast-paced environment, communicate confidently and are committed to creating positive customer experiences. To be successful in this role, you will bring proven experience in customer service, contact centre operations, local government, or a similar customer-focused environment.

Why You'll Love Working With Us

At the City of Whittlesea, you'll be part of a supportive and collaborative team that values inclusion, innovation and continuous improvement.

Benefits include:

• Making a meaningful difference in the local community.
• Learning and development opportunities to support your career growth.
• A collaborative and inclusive workplace culture.
• A varied and rewarding role with opportunities to build new skills.
• Flexible and modern working practices.
• A comprehensive wellbeing program.

If you are passionate about customer service and enjoy making a positive difference in people's day, we'd love to hear from you. There are many more benefits available to you, check them out by visiting our website using this link.

Part time – 24 hours per week (0.63EFT)

• Fixed Term – ending 6 August 2027
• Band 4 Salary $71,279.50 (Pro-Rata) + Super + Flexible Working
• Tuesday 8:30am to 17:00pm
• Wednesday 8:30am to 17:00pm
• Friday 8:30am to 17:00pm

Part time – 32 hours per week (0.84EFT)

• Fixed Term – ending 30 April 2027
• Band 4 Salary $71,279.50 (Pro-Rata) + Super + Flexible Working
• Monday 8:30am to 17:00pm
• Wednesday 8:30am to 17:00pm
• Thursday 8:30am to 17:00pm
• Friday 8:30am to 17:00pm

The closing date is 12:00am Friday 16 October 2026.

We welcome applications from international candidates if you have a valid Visa to work in Australia.

We recognise that our people are diverse, we create a work environment where all people feel like they can bring their true selves to work, every day. Research tells us that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria – unlike a majority of candidates who meet significantly fewer requirements. We support and encourage you to apply if you are interested; we’d love to know how your unique experience can enhance our team. If you require an adjustment at any time during the recruitment process, please call or email the contact person listed above, along with your preferred method of communication.

Position Description: Customer Service Officer PD

We are one of the largest and fastest-growing municipalities in Australia. As a local government organisation, we play a pivotal role in the everyday lives of our community. Our vision is to make Whittlesea 2040: A Place for All by ensuring our residents can enjoy access to local services, facilities and infrastructure.

Vision, Purpose and Values

Whittlesea 2040 A place for all is our long-term vision for the City of Whittlesea. It guides all our work and future partnerships with the community and others. Our vision, purpose and values all feed into this overarching commitment.

Our Customer Charter

We're commited to providing excellent service and satisfaction to all community members: residents, businesses, vendors and visitiors. As part of this commitment, we've developed a Customer Charter that outlines the standards of Service you can expect from us.