Treatment coordinator

iSmile Studio; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

ISMILE STUDIO Balwyn Melbourne is seeking a warm, confident Treatment Coordinator to be the first point of contact for clients, guiding them through their treatment journey and supporting the growth of our digital dental practice.

Reporting to the CEO, you will welcome patients, coordinate appointments, explain options, and promote the practice's modern dentistry and personalised service with integrity and empathy.

Qualifications

• Experience in patient liaison and treatment coordination is preferred.
• Excellent communication and empathy are essential.
• Consultative sales experience is advantageous.

Responsibilities

• Guide patients from initial enquiry through treatment acceptance and ongoing care.
• Be the first point of contact for clients, creating a welcoming experience.
• Promote ISmile Studio's reputation for modern dentistry and personalised service.

Skills

Customer service

Sales

Communication

Health administration

Job description

Treatment coordinator

ISMILE STUDIO Balwyn Melbourne

Help patients to achieve healthier more beautiful smiles while building a rewarding career.

At ISmile Studio genuine care comes first. We are seeking a warm ,confident and motivated CEM to be first point of contact for our clients ,guide them through their treatment journey and support the growth of our digital dental practice.

As the very first person many patients speak with ,you will play an important role role in creating welcoming, professional and reassuring experience from the very beginning.You will help to promote Ismilestudio’s reputation for modern dentistry , personalised care and exceptional service .

Working closely and reporting directly to CEO you will guide patients from initial enquiry through treatment acceptance and ongoing care.

This is sales-focused role grounded in trust ,ethical communication and a commitment to representing ISmile Studio positively in every interaction.

Help patients to achieve healthier more beautiful smiles while building a rewarding career.

At ISmile Studio genuine care comes first. We are seeking a warm ,confident and motivated CEM to be first point of contact for our clients ,guide them through their treatment journey and support the growth of our digital dental practice.

As the very first person many patients speak with ,you will play an important role role in creating welcoming, professional and reassuring experience from the very beginning.You will help to promote Ismilestudio’s reputation for modern dentistry , personalised care and exceptional service .

Working closely and reporting directly to CEO you will guide patients from initial enquiry through treatment acceptance and ongoing care.

This is sales-focused role grounded in trust ,ethical communication and a commitment to representing ISmile Studio positively in every interaction.

Experience in patient liaison , treatment coordination and health administration or consultative sales is highly regarded .

Most importantly ,you bring integrity, emotional intelligence ,commercial awareness and most importantly genuine desire to help patients.