Patient Sales Coordinator/Front Office Reception

Dental Boutique GC; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Job summary

Dental Boutique is seeking a driven Patient Coordinator for our Gold Coast clinic. You will be the warm face welcoming patients, manage their appointments, and guide the patient journey from enquiry through to treatment while supporting the clinical team.

This full-time, long-term role focuses on exceptional client experience and sales-driven outcomes, with opportunities to grow into leading consultations and driving conversions through education and relationships.

Qualifications

• 1–2 years’ experience in customer service and/or sales.
• Ability to build rapport and confidently guide conversations.
• Strong organisational skills and attention to detail.

Responsibilities

• Welcome patients with professionalism and warmth.
• Manage appointment scheduling, check-ins, and check-outs.
• Handle phone and online enquiries with confidence and care.
• Support patients through their treatment journey from initial enquiry to conversion.
• Maintain accurate records and complete administrative tasks efficiently.
• Work closely with the clinical team to ensure a seamless patient experience.
• Lead patient consultations and present treatment options.
• Drive sales conversions through genuine connection and education.

Skills

Customer service

Sales

Relationship building

Organisational skills

Proactive mindset

Job description

At Dental Boutique, we don’t just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.

We’re looking for a driven, customer-focused professional to join our team.

This is a full-time position and we are specifically seeking candidates who are looking for a long-term, full-time career opportunity.

About the Role:

You’ll join us as aPatient Coordinator, becoming the warm, welcoming face of our Gold Coast clinic. From day one, you’ll play a key role in delivering an exceptional client experience while also supporting the patient journey from enquiry through to treatment.

This is acustomer service and sales-focused role, ideal for someone who thrives on building relationships, guiding decisions, and delivering results.

What You’ll Be Doing

• Welcome patients with professionalism and warmth


• Manage appointment scheduling, check-ins, and check-outs


• Handle phone and online enquiries with confidence and care


• Support patients through their treatment journey from initial enquiry to conversion


• Maintain accurate records and complete administrative tasks efficiently


• Work closely with the clinical team to ensure a seamless patient experience

What You’ll Be Growing Into

• Leading patient consultations and presenting treatment options


• Building trust and rapport to guide patients through decision-making


• Managing treatment plans, follow-ups, and ongoing communication


• Driving sales conversions through genuine connection and education


• Contributing to the overall performance and success of the clinic

About You

• Minimum 1-2 years’ experience in customer service and/or sales


• Proven ability to build rapport and confidently guide conversations


• Strong organisational skills and attention to detail


• A proactive, results-driven mindset with a natural ability to influence


• Comfortable working in a fast-paced, team-oriented environment

What We Offer

A beautiful clinic environment and supportive team culture

The opportunity to make a real impact in people’s lives

About Us

At Dental Boutique, we are more than just a dental practice, we are a team dedicated to transforming lives through exceptional dentistry.

Everything we do is guided by our core values:

• Above and Beyond


• Excel with Passion and Care


• Positivity and Happiness

Embracing these values creates a foundation where our people and clients are motivated, valued, and empowered to grow with confidence and well-being.