Dental Receptionist

seek.com.au; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Staff discounts on dental treatment

Job summary

iSmile Studio in Balwyn VIC is seeking a friendly Dental Receptionist to join their boutique practice. You will be the first contact for patients, handling appointments, payments, and general administration with a warm and professional approach.

The role offers flexibility as a permanent part-time or full-time position, with opportunities for ongoing training, development, and a positive team culture in a modern dental setting.

Qualifications

• Previous dental reception experience preferred but not essential.
• Excellent communication and interpersonal skills.
• Organised, proactive, and able to multitask.
• Strong computer skills.
• Work well independently and as part of a team.
• Present professionally and have a positive attitude.
• Reliable, punctual, and eager to learn.
• Experience with Dental4Windows is advantageous.

Responsibilities

• Welcoming patients with a warm and professional attitude.
• Managing appointments and daily schedules.
• Answering phone calls and responding to enquiries.
• Processing payments and health fund claims.
• Coordinating treatment plans and recalls.
• Assisting with administrative tasks and maintaining accurate patient records.
• Supporting the clinical team to ensure the day runs smoothly.

Skills

Customer service

Communication skills

Multitasking

Organization

Teamwork

Computer skills

Punctuality

Tools

Dental4Windows

Job description

Dental Receptionist | Join the Team at iSmile Studio

Location: Balwyn VIC

Position: Permanent Part-Time or Full-Time (negotiable)

About Us

At iSmile Studio, we believe every patient deserves exceptional dental care delivered with warmth, honesty, and genuine compassion. Our modern, boutique practice is committed to creating a positive experience from the moment a patient walks through the door.

We're looking for an enthusiastic, organised, and friendly Dental Receptionist who loves helping people and takes pride in delivering outstanding customer service.

Why You'll Love Working With Us

We're not just looking for someone to answer phones—we're looking for someone who wants to be part of a supportive, close-knit team that genuinely enjoys coming to work.

What makes iSmile Studio different:

• Boutique, modern dental practice with a strong reputation for exceptional patient care

• Supportive and respectful team culture where everyone's contribution is valued

• Friendly patients who appreciate quality service

• Opportunity to build long-term relationships with patients

• Ongoing training and professional development

• Modern digital systems and streamlined workflows

• Work-life balance with a predictable roster

• Staff discounts on dental treatment

• A positive workplace where kindness, teamwork, and growth are encouraged

About the Role

As the first point of contact for our patients, you'll play an important role in creating an exceptional experience every day.

Your responsibilities will include:

• Welcoming patients with a warm and professional attitude

• Managing appointments and daily schedules

• Answering phone calls and responding to enquiries

• Processing payments and health fund claims

• Coordinating treatment plans and recalls

• Assisting with administrative tasks and maintaining accurate patient records

• Supporting the clinical team to ensure the day runs smoothly

About You

You'll thrive in this role if you:

• Have previous dental reception experience (preferred but not essential)

• Have excellent communication and interpersonal skills

• Enjoy providing exceptional customer service

• Are organised, proactive, and able to multitask

• Have strong computer skills

• Work well both independently and as part of a team

• Present professionally and have a positive attitude

• Are reliable, punctual, and eager to learn

Experience with Dental4Windows is advantageous but not essential.

What Success Looks Like

You're someone who:

• Makes every patient feel welcomed and cared for

• Keeps the day running smoothly and efficiently

• Communicates confidently with patients and the clinical team

• Takes initiative and enjoys solving problems

• Wants to contribute to a positive workplace culture