Trauma-Informed Client Services Leader

Carpe Diem Community Support; Darwin; On-site; AUD 90,000 - 120,000; Full time

Job summary

Carpe Diem Community Services PTY LTD in Darwin seeks a proactive Client Services Manager on a 12-month full-time contract to lead day-to-day client services across supported independent living, community access and respite programs, including remote delivery.

You will drive person-centered, trauma-informed leadership, inspire teams, manage HR processes, coordinate referrals and ensure compliance with NDIS standards and WHS guidelines. Probity checks are required.

Qualifications

• Bachelor Degree or higher in Social Work, Psychology, Allied Health, or other relevant qualification (desirable)
• Demonstrated leadership/management experience in a human services organisation (desirable)
• Experience delivering services within the NDIS framework (desirable)
• Strong coordination and leadership skills
• Experience coordinating community participation, supported independent living, short-term accommodation and remote service delivery
• Knowledge of trauma and its effects on behaviour of concern
• Excellent knowledge of NDIS and relevant legislation
• Excellent communication and computer skills (Word, Excel, PowerPoint)
• NDIS mandatory orientation completion
• Valid First Aid certificate
• Willingness to work full time Mon-Fri with on-call roster
• Probity checks (National Criminal History, Working with Children, NDIS Worker Screening)

Responsibilities

• Ensure team compliance with Disability Services Act Standards, NDIS framework and Code of Conduct
• Apply person-centred and trauma-informed approach with a solution-focused mindset
• Establish and maintain links with participants, families and stakeholders
• Support participant engagement with social networks and community
• Develop and implement new service programs
• Report progress on participant NDIS goals
• Coordinate participant referrals, intakes, needs and risk assessments
• Monitor/report on restrictive practices and incidents via Quality and Safeguards portal
• Attend stakeholder meetings with government agencies and community partners
• Develop resources to support people with disabilities, staff, and providers
• Oversee participant files recording, maintenance and security
• Manage recruitment, orientation, supervision and performance of staff and students
• Manage leave, resourcing and program resources
• Oversee compliance with policies and legislation
• Monitor/respond to incidents and complaints and document accordingly
• Ensure WHS compliance and safe operating practices
• Pursue targets for KPIs and growth strategies
• Oversee business growth, communication and strategy

Skills

Leadership

Communication

Trauma-informed approach

NDIS knowledge

Community participation coordination

Education

Bachelor degree or higher in Social Work, Psychology, Allied Health

Tools

Microsoft Word

Excel

PowerPoint

Job description

Carpe Diem Community Services PTY LTD in Darwin seeks a proactive Client Services Manager on a 12-month full-time contract to lead day-to-day client services across supported independent living, community access and respite programs, including remote delivery.

You will drive person-centered, trauma-informed leadership, inspire teams, manage HR processes, coordinate referrals and ensure compliance with NDIS standards and WHS guidelines. Probity checks are required.