Intake Admin Support Worker

The Centre For Women & Co.; City of Brisbane; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Pet friendly offices

Salary packaging up to $15,900

Induction & in-house training

Job summary

The Centre for Women & Co. is seeking an organised Intake Administration Support Worker to join our collaborative Intake Team at Springwood.

The role provides high-quality administrative support, coordinates appointments, maintains confidential records and supports crisis accommodation referrals. You will work closely with the Intake Team Leader, hold a current Working with Children Blue Card and Queensland Driver’s Licence, and contribute to a trauma-informed, supportive workplace.

Qualifications

• Relevant tertiary qualifications in human services or related discipline.
• Experience in an administrative support role, preferably intake or community services.
• Knowledge of domestic, family and sexual violence and trauma-informed practice.
• Strong communication, organisation and time-management skills.
• Proficiency with databases and Microsoft Office 365; ability to work independently.

Responsibilities

• The Intake Administration Support Worker provides high-quality administrative support to the Intake Team and Intake Team Leader.
• Supports client referral and intake processes, appointment coordination, and accurate record keeping.
• Manages database records and coordinates follow-up communications with clients and stakeholders.
• Collaborates with the Placements Administration Officer on crisis accommodation referrals and transport arrangements.

Skills

Administrative support

Client-facing communication

Organisational skills

Database management

Education

Tertiary qualifications in human services

Business administration knowledge

Tools

Microsoft Office 365

Job description

The Centre For Women & Co. - Springwood QLD

At The Centre for Women & Co. and Men & Co. Services we work to support individuals, children and families towards physical and emotional safety through Domestic, Family and Sexual Violence support and health and wellbeing counselling. We work from an evidence-based, trauma-informed and reflective practice framework.

• We trust our team members and encourage autonomy.
• Our leadership team are grounded and supportive, and we don't micro-manage.
• We are big on investing in professional development and career progression.
• We know that working in the DFV and Wellbeing sector is hard work, and we take care of our team.
• Level 3.1 SCHADS - 38 hours per week
• Full-time fixed-term contract until 30 June 2030.
• Position based at Springwood

Description

The Centre for Women & Co. is seeking an organised, adaptable and proactive Intake Administration Support Worker to join our collaborative Intake Team.

The Intake Administration Support Worker provides high-quality administrative support to the Intake Team and Intake Team Leader, contributing to the smooth and efficient delivery of intake services.

The role supports client referral and intake processes, appointment coordination, accurate record keeping, database management, communication and administrative follow-up. It also works closely with the Placements Administration Officer to support crisis accommodation requests, refuge referrals, client assessments and transport arrangements.

Note: it is a requirement of the role that the successful applicant holds a current Working with Children Blue Card and Queensland Driver’s Licence for the duration of employment.

Salary and Benefits

• Fixed-term contract until 30 June 2030
• Salary Packaging up to $15,900 (superannuation can be paid in addition to this, subject to any ATO limit if any).
• Pet friendly offices
• A supportive induction process and in-house training about the meaningful work we do to support our clients through DFV and improve their wellbeing
• A supportive and warm team culture and working environment where we help one another out, learn from one another and have a lot of fun and laughs.

Selection Criteria

• Relevant tertiary qualifications, or current study, in human services, social work, psychology or a related discipline, with qualifications in business administration or domestic and family violence highly regarded.
• Demonstrated experience in an administrative support role, preferably within intake, client-facing or community services, with the ability to manage referrals and maintain accurate and confidential records.
• Knowledge of domestic, family and sexual violence, its impacts on women and children, relevant legislation and trauma-informed practice.
• Strong communication, organisation and time-management skills, with the ability to manage competing priorities and engage professionally with clients, team members and external stakeholders.
• Proficiency using databases, Microsoft Office 365 and communication tools, with the ability to work independently and collaboratively within a responsive team environment.

Potential Start Dates

This role is available to start ASAP.