Intake and Caseworker Manager

Hunter Region Working Women's Group; Newcastle City Council; Sur place; AUD 40 000 - 64 000; Temps partiel

Avantages offerts par ce poste

NFP Salary Packing

Monthly wellbeing days

Christmas closure with gifted days

Employee Assistance Program

Professional development

Résumé du poste

Hunter Region Working Women's Group – Sandgate NSW is seeking an Intake and Casework Officer to support women and families. This permanent part-time role focuses on trauma-informed intake, risk assessment, safety planning, and referral pathways.

You will provide case management and advocacy within a feminist framework, working with clients experiencing domestic violence and trauma to improve safety and access to services.

Qualifications

• Minimum two years' experience in intake and/or casework.
• Experience working with women experiencing domestic and family violence, trauma, or disadvantage.
• Ability to work 3x 8-hour days per week.
• Strong interpersonal and communication skills, including supporting clients in distress.
• Familiarity with trauma-informed, strengths-based, feminist frameworks.

Responsabilités

• Assess suitability and eligibility for intake.
• Conduct intake, assessment, and risk screening, including family violence risk assessment.
• Attend client allocation processes and participate in case planning.
• Provide short- to medium-term case management support.
• Deliver outreach services, travel to regional and rural locations.
• Maintain accurate, confidential client records and case notes.

Connaissances

Interpersonal skills

Case management

Trauma-informed approach

Multidisciplinary teamwork

Formation

Tertiary qualification in Social Work/ Psychology/ Community Services

Outils

Microsoft Office

Client management systems

Description du poste

Hunter Region Working Women's Group – Sandgate NSW

HRWWG is a not-for-profit, community-based organisation dedicated to improving the health and wellbeing of women, children, and families across the Hunter Region. Established in 1975, HRWWG manages two key services: Hunter Women's Centre (HWC) delivering trauma-informed, client-centred services for women experiencing disadvantage or barriers to accessing support, and Hunter Early Childhood Centre (HECC) providing inclusive, high-quality early childhood education and care to support working families. Our mission is to support and empower communities through education and care.

About the role

The Intake and Casework Officer is a permanent part-time role available to work 3x 8hr days per week. They provide trauma-informed intake eligibility & suitability, family violence risk assessment, safety planning, referral pathways and case management support for women and their families. This role works with women experiencing domestic and family violence, trauma, mental health challenges, and social or financial disadvantage, with the aim of improving safety, wellbeing, and access to appropriate services. Using a trauma-informed, strengths-based, client-centred, and feminist framework, the Intake and Casework Manager role empowers marginalised and disadvantaged women to actively participate in their own wellbeing while facilitating access to information, advocacy, and referral pathways.

Key responsibilities

• Assessing suitability and eligibility for intake
• Conduct intake, assessment, and risk screening, including family violence risk assessment and safety planning
• Attend and participate in client allocation processes
• Provide short- to medium-term case management support
• Develop, implement, and review case plans in collaboration with clients
• Facilitate group programs and workshops where required
• Deliver outreach services, including travel to regional and rural locations
• Provide information, referrals, and advocacy to support client needs
• Support clients to navigate service systems, including health, legal, housing, and community services
• Maintain accurate, timely, and confidential client records and case notes

About you

• Tertiary qualification in Social Work, Psychology, Community Services, or related field
• Minimum two (2) years' experience in intake and/or casework
• Availability to work 3x 8 hr days
• Demonstrated experience working with women experiencing domestic and family violence, trauma, or disadvantage
• Strong interpersonal and communication skills, including the ability to support clients in distress
• Ability to work within a trauma-informed, strengths-based, and feminist framework
• Proven ability to work effectively within a multidisciplinary team
• Strong organisational and time management skills, with the ability to manage competing priorities
• Experience facilitating groups or workshops
• Proficiency in Microsoft Office and client management systems
• Current Working With Children Check (Paid), Current National Police Check, Current First Aid Certificate, Current NSW Driver's Licence

Benefit of working with Hunter Women's Centre

• No two days look the same
• NFP Salary Packing benefits
• Monthly wellbeing days
• Christmas closure period with gifted days
• Access to an Employee Assistance Program
• Professional Development training opportunities
• Being a part of a team that has provided essential services and support to women across the Hunter for more than 50 years