Part-Time Intake & Case Manager - Empathetic Support

Women's Health and Equality Queensland; Brisbane; On-site; AUD 32,000 - 42,000; Part time

Benefits offered by this job

Salary packaging up to $15,900

SCHADS Award Level 4 remuneration

South Brisbane location – in-person

Job summary

Women’s Health and Equality Queensland in Brisbane is seeking two part-time Intake & Case Management Officers to join our Clinical Services Team. You will be among the first contacts, handling intake, risk assessment and referrals in a trauma-informed setting.

Two separate rosters apply: Position 1 (17.25 hrs/wk) and Position 2 (17.5 hrs/wk). The roles require a relevant degree, Blue Card, experience with vulnerable clients, and strong phone communication. South Brisbane in-person work.

Qualifications

• Bachelor’s degree (or higher) in Counselling or Social Work
• Current Working with Children Check (Blue Card) or ability to obtain
• Experience (placement or paid) supporting vulnerable clients
• Confidence in intake, risk assessment and making referrals
• Strong communication skills - especially over the phone
• Organised, adaptable and comfortable balancing client work with admin
• A genuine commitment to trauma-informed, inclusive and feminist practice

Responsibilities

• Manage intake, risk assessment and safety planning
• Provide brief, solution-focused counselling
• Coordinate referrals and ongoing support
• Support group programs and service delivery
• Maintain client records, bookings and follow-ups

Skills

Empathy

Communication

Intake & assessment

Referral coordination

Trauma-informed practice

Education

Bachelor’s degree in Counselling or Social Work

Job description

Women's Health and Equality Queensland – Brisbane QLD

Two part-time positions available | Clinical Services Team | South Brisbane | SCHADS Award Level 4

Two part-time positions available | Clinical Services Team | South Brisbane | SCHADS Award Level 4

About the role

Be the voice someone hears when they need support most.

We have two part-time opportunities within our Clinical Services Team for Intake & Case Management Officers.

You’ll be one of the first points of contact for people accessing Women’s Health and Equality Queensland (WHEQ) services - providing intake, assessment, brief support, case management and referrals in a safe, supportive and trauma-informed environment.

The two positions have different set rosters:

Position 1 – 17.25 hours per week

• Monday: 8:00am – 1:15pm

• Tuesday: 8:00am – 1:15pm

• Wednesday: 1:00pm – 8:15pm

Position 2 – 17.5 hours per week

• Wednesday: 8:00am – 1:15pm

• Thursday: 8:00am – 1:15pm

• Friday: 12:45pm – 8:15pm

Please indicate in your application whether you are applying for Position 1, Position 2, or would like to be considered for either position.

In this role, you will:

• Manage intake, risk assessment and safety planning

• Provide brief, solution-focused counselling

• Coordinate referrals and ongoing support

• Support group programs and service delivery

• Maintain client records, bookings and follow-ups

It’s fast-paced, meaningful work where no two days are the same.

About you

You’re calm, empathetic and able to meet people where they’re at - including during high-pressure or emotional moments.

You’ll bring:

• Bachelor’s degree (or higher) in Counselling or Social Work

• Current Working with Children Check (Blue Card) or ability to obtain

• Experience (placement or paid) supporting vulnerable clients

• Confidence in intake, risk assessment and making referrals

• Strong communication skills - especially over the phone

• Organised, adaptable and comfortable balancing client work with admin

• A genuine commitment to trauma-informed, inclusive and feminist practice

About WHEQ

Women’s Health and Equality Queensland are leaders in women’s health, gender equity and the primary prevention of violence in Queensland. We provide counselling, therapeutic groups and health services for women and gender-diverse people, as well as health promotion, community programs, professional education, and systems change.

Our vision is for women to be equitably resourced, healthy, safe and thriving.

Why join WHEQ?

You’ll be part of a team doing work that genuinely matters - in an environment that’s supportive, inclusive and grounded in strong values.

• Purpose-driven organisation focused on women’s health and safety

• Supportive team that values collaboration and learning

• Opportunities to build your intake and case management experience

• SCHADS Award Level 4 remuneration, based on skills, experience and qualifications

• Salary packaging of up to $15,900 to increase your take-home pay

• South Brisbane location - these are in-person roles

How to apply

Even if you don’t tick every box, we encourage you to apply if this role speaks to you. Share your passion and initiative with us.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and welcome applications from people of all backgrounds, experiences and identities.

People living with disability are encouraged to apply. If you require adjustments throughout the recruitment process, please let us know.

Applications will be reviewed as they are received, so we encourage you to apply early.

Please apply via SEEK and include:

• Your CV

• A cover letter (maximum 2 pages) addressing:

  • What is motivating you to apply for this role?

  • What skills and/or experience do you have in intake, case management or supporting vulnerable clients?

  • How do you build trust and create a safe, supportive experience for participants, particularly over the phone?

  • What will you bring to WHEQ?

Please also tell us whether you are applying for Position 1, Position 2, or either position.

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