Transport Despatch Coordinator

Civilmart; Lara; On-site; AUD 60,000 - 80,000; Full time

Job summary

Civilmart in Lara, Victoria is seeking a Transport Despatch Coordinator to join our team. You will manage customer orders from enquiry to delivery and coordinate daily despatch and transport needs to ensure on-time deliveries and high service levels.

Working closely with Sales, Production and drivers, you will keep orders accurate and up-to-date, resolve delivery issues promptly, and help maintain stock records and branch administration with a strong emphasis on safety and efficiency.

Qualifications

• Experience in production, manufacturing or civil construction environments.
• Strong work ethic with reliable, punctual approach.
• Ability to work independently and as part of a team.
• Attention to detail and commitment to quality.
• Commitment to workplace health and safety.
• Physically fit for manual/despatch tasks.

Responsibilities

• Manage customer orders, enquiries and quotes.
• Coordinate daily despatch and delivery requirements.
• Liaise with customers, drivers, Sales and Production.
• Monitor deliveries and resolve service issues.
• Maintain accurate order, inventory and dispatch records.
• Support stock control and branch administration.
• Identify opportunities to improve service and efficiency.

Skills

Communication skills

Teamwork

Detail oriented

Health & safety mindset

Punctual/ reliability

Tools

Forklift license

Crane/dogging tickets

Job description

Civilmart is an Australian-owned national manufacturer of civil concrete products, supplying the residential development, local government, water, civil infrastructure, irrigation, plumbing and drainage sectors. With 24 sites across QLD, NSW, VIC and SA, we are one of Australia’s largest producers of precast concrete.

We are now looking for a Transport Despatch Coordinator to join our Lara team. This is an exciting opportunity to play a key role connecting customers, Sales, Production and Transport to deliver exceptional service and ensure orders are delivered on time.

As the Transport Despatch Coordinator, you will be responsible for managing customer orders from enquiry through to delivery, while coordinating daily despatch and transport requirements.

Working closely with Sales, Production, Transport and customers, you will ensure orders are processed accurately, deliveries are coordinated efficiently, customer enquiries are resolved promptly, and a high level of service is maintained.

Key responsibilities include:

• Managing customer orders, enquiries and quotes
• Coordinating daily despatch and delivery requirements
• Liaising with customers, drivers, Sales and Production
• Monitoring deliveries and resolving service issues
• Maintaining accurate order, inventory and dispatch records
• Supporting stock control and general branch administration
• Identifying opportunities to improve customer service and operational efficiency

• Previous experience in a production, manufacturing, civil construction or similar environment
• Strong work ethic with a reliable and punctual approach to work
• Ability to work effectively both independently and as part of a team
• Good attention to detail and commitment to producing quality work
• Strong commitment to workplace health and safety
• Physically fit and comfortable performing manual and repetitive tasks
• Good communication skills and a positive, can-do attitude
• Ability to follow instructions, procedures and safe work practices
• Previous experience working with concrete or precast products will be highly regarded
• Forklift, crane, dogging/rigging or other relevant tickets will be advantageous, but not essential