Transit Compliance & Customer Care Specialist

Transport for NSW; Sydney; On-site; AUD 72,000 - 83,000; Full time

Job summary

Transport for NSW is seeking a Transport Officer to engage with passengers, educate on fare compliance and travel conditions, and issue fines or cautions when required. You will work within a close-knit team to maintain high-quality customer service in demanding environments.

You will help resolve issues through strong problem-solving, clear communication, and adaptability, contributing to a safe and efficient network across Sydney. Training provided and base location in Redfern.

Qualifications

• Experience in customer-facing roles
• Ability to stay calm under pressure
• Clear communication and problem-solving skills
• Team-oriented with flexibility

Responsibilities

• Educate passengers on fare compliance and travel conditions, issuing fines or cautions when needed.
• Collaborate with a tight-knit team to deliver high levels of customer service in high-pressure situations.
• Use problem-solving skills to deliver positive outcomes for customers and the network.

Skills

Customer Service

Problem solving

Communication

Teamwork

Resilience

Adaptability

Job description

Transport for NSW is seeking a Transport Officer to engage with passengers, educate on fare compliance and travel conditions, and issue fines or cautions when required. You will work within a close-knit team to maintain high-quality customer service in demanding environments.

You will help resolve issues through strong problem-solving, clear communication, and adaptability, contributing to a safe and efficient network across Sydney. Training provided and base location in Redfern.