Transit Customer Experience Specialist

Transit Systems; Canterbury-Bankstown; On-site; AUD 65,000 - 85,000; Full time

Job summary

Transit Systems NSW is seeking a proactive Customer Experience Officer to join our Bankstown team on a full-time basis. You will support customers across transport operations, handling enquiries, feedback, complaints and service issues via phone, email and other channels.

Working with the Customer Experience, Operations and Communications teams, you will investigate concerns, provide accurate information and ensure timely resolution, using Salesforce and internal systems.

Qualifications

• Experience in customer service delivering positive outcomes.
• Familiarity with Salesforce case management and tracking.
• Strong written and verbal communication with a calm, professional approach.

Responsibilities

• Respond to customer enquiries via telephone, email and other channels.
• Manage and investigate customer feedback, including complaints and general correspondence.
• Provide accurate information about services, routes, disruptions and operational matters.

Skills

Customer service

Salesforce case management

Communication

Problem solving

Multichannel support

Operational knowledge

Job description

Transit Systems NSW is seeking a proactive Customer Experience Officer to join our Bankstown team on a full-time basis. You will support customers across transport operations, handling enquiries, feedback, complaints and service issues via phone, email and other channels.

Working with the Customer Experience, Operations and Communications teams, you will investigate concerns, provide accurate information and ensure timely resolution, using Salesforce and internal systems.