Transport Officer - Customer Service & Compliance

Sydney Trains; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Sydney Trains is seeking a Transport Officer to join our team in Redfern. The role focuses on educating passengers on fare compliance and travel conditions, with responsibilities including issuing fines or cautions when non-compliance is observed.

You’ll work closely with a dedicated team to maintain a safe, efficient network. We value problem-solving, empathy and clear communication to deliver positive outcomes for customers and the network.

Qualifications

• Able to work effectively within a dynamic team.
• Highly motivated with strong problem-solving abilities.
• Resilient, clear communicator and adaptable to different situations.

Responsibilities

• Educate passengers on fare compliance and travel conditions.
• Issue fines and/or cautions when conditions aren’t adhered to.
• Provide high level customer service in high pressure situations.

Skills

Teamwork

Problem solving

Communication

Resilience

Job description

Sydney Trains is seeking a Transport Officer to join our team in Redfern. The role focuses on educating passengers on fare compliance and travel conditions, with responsibilities including issuing fines or cautions when non-compliance is observed.

You’ll work closely with a dedicated team to maintain a safe, efficient network. We value problem-solving, empathy and clear communication to deliver positive outcomes for customers and the network.