Transport Officer

Sydney Trains; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Sydney Trains is seeking a Transport Officer to join our team in Redfern. The role focuses on educating passengers on fare compliance and travel conditions, with responsibilities including issuing fines or cautions when non-compliance is observed.

You’ll work closely with a dedicated team to maintain a safe, efficient network. We value problem-solving, empathy and clear communication to deliver positive outcomes for customers and the network.

Qualifications

• Able to work effectively within a dynamic team.
• Highly motivated with strong problem-solving abilities.
• Resilient, clear communicator and adaptable to different situations.

Responsibilities

• Educate passengers on fare compliance and travel conditions.
• Issue fines and/or cautions when conditions aren’t adhered to.
• Provide high level customer service in high pressure situations.

Skills

Teamwork

Problem solving

Communication

Resilience

Job description

You put people at the heart and take pride in the impact of your work. You’ll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.

In this role, you'll:

• Work closely with passengers on the network to help educate on fare compliance and travel conditions, issuing fines and / or cautions when these conditions are not being adhered to.
• Work collaboratively in a close-knit team to provide a high level of customer service in high pressure situations.
• Use problem solving skills to deliver best outcomes to customers and the network.

We have opportunities starting from February 2027. If you are successful through to the next round you will be invited to virtual information session on Monday 2nd November 2026 between 3pm-4pm. You will find out more about the role and application and interview process. Your base location will be Redfern, and we will provide you with all the necessary training to see you succeed.

For more information on this position and business unit, view the Role Description & Information Pack.

Ever wondered what a day in the life of a Transport Officer looks like? Meet our team members , as they take you around the city.

About you:

• You’re recognised as being able to work effectively within a dynamic team environment.
• You are highly motivated and can problem-solve to help influence positive outcomes.
• In addition to this, you are resilient, a clear communicator and can adapt to different situations.

A Talent Pool will be created for current and future permanent, full-time positions over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

Join us. Our workforce is as diverse as the community we serve.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work.

This is an in-person, on-site role.

Applications close 11:59 PM Sunday 11th October 2026.

For more information about this role, please contact [e-mail].

Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.