Transport Officer

Sydney Trains; Sydney; Vor Ort; AUD 80.000 - 91.000; Vollzeit

Zusammenfassung

Sydney Trains in Australia seeks a Transport Officer to educate passengers on fare compliance and travel conditions, issuing fines or cautions when needed, to keep the network safe and reliable.

You’ll work closely with a supportive team to deliver high-level customer service in high-pressure situations, using problem-solving and clear communication to achieve positive outcomes. This permanent full-time role starts in February 2027 and is based on-site at Redfern.

Qualifikationen

• Able to work effectively within a dynamic team.
• Highly motivated with problem-solving to influence outcomes.
• Resilient, clear communicator with adaptability to different situations.

Aufgaben

• Educate passengers on fare compliance and travel conditions; issue fines or cautions when rules are not followed.
• Collaborate in a close-knit team to deliver high-level customer service in high-pressure situations.
• Use problem-solving to deliver positive outcomes for customers and the network.

Kenntnisse

Teamwork

Motivation

Problem-solving

Communication

Jobbeschreibung

Organisation/Entity: Sydney Trains

Job category: Regulatory and compliance

Job location: Redfern, NSW, AU, 2016 Redfern, NSW, AU, 2016 Redfern, NSW, AU, 2016 Redfern, NSW, AU, 2016

Job reference number: 107746

Employment type: Permanent Full-Time

Salary range: $79883.0-$91331.0

You put people at the heart and take pride in the impact of your work.

You’ll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.

In this role, you’ll:

• Work closely with passengers on the network to help educate on fare compliance and travel conditions, issuing fines and / or cautions when these conditions are not being adhered to.
• Work collaboratively in a close-knit team to provide a high level of customer service in high pressure situations.
• Use problem solving skills to deliver best outcomes to customers and the network.

We have opportunities starting from February 2027.

If you are successful through to the next round you will be invited to virtual information session on Monday 2nd November 2026 between 3pm-4pm. You will find out more about the role and application and interview process.

Your base location will be Redfern, and we will provide you with all the necessary training to see you succeed.

For more information on this position and business unit, view the Role Description & Information Pack.

Ever wondered what a day in the life of a Transport Officer looks like? Meet our team members, as they take you around the city.

About you:

If you don’t want your average desk job or a Monday to Friday role, love moving around and working outdoors, then look no further!

• You’re recognised as being able to work effectively within a dynamic team environment.
• You are highly motivated and can problem-solve to help influence positive outcomes.
• In addition to this, you are resilient, a clear communicator and can adapt to different situations.

A Talent Pool will be created for current and future permanent, full-time positions over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

This is an in-person, on-site role.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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