Training Administration Officer

DIXON APPOINTMENTS | Recruitment Agency; Melbourne; Hybride; AUD 53 000 - 76 000; Plein temps

Avantages offerts par ce poste

Hybrid working (2 days WFH)

Superannuation

Résumé du poste

Dixon Appointments is seeking a proactive Training Administration Officer for a full-time contract extending to March 2027, with hybrid working arrangements after initial training. The role focuses on administration, training processes and stakeholder enquiries, providing guidance and maintaining accurate records across multiple systems.

You will handle phone and email enquiries, support applications and registrations, and work closely with a collaborative team to resolve enquiries and improve

Qualifications

• Previous experience in administration, training administration, education administration, membership administration or a similar environment.
• Experience managing enquiries via phone and email.
• Strong attention to detail and organisational skills.
• The ability to interpret policies, procedures, guidelines or regulations.
• Excellent written and verbal communication skills.
• Confidence working independently and taking ownership of resolving enquiries.
• Strong problem-solving and analytical skills.
• A proactive approach and willingness to identify process improvements.

Responsabilités

• Manage phone and email enquiries from a range of stakeholders.
• Provide guidance and support relating to training processes, policies and procedures.
• Assist with application processing, registrations and administrative workflows.
• Maintain accurate records and documentation.
• Monitor and manage shared inboxes and stakeholder communications.
• Support compliance-driven administrative processes.
• Research and investigate enquiries to determine appropriate outcomes.
• Escalate complex matters where required.
• Contribute to process improvement initiatives and identify opportunities to enhance efficiency.
• Assist the broader team during peak operational periods.

Connaissances

Administration

Training administration

Education administration

Membership administration

Description du poste

• Temp role until end of March 2027
• $47ph + super
• 2 days WFH

Training Administration Officer

Full-Time Contract | November 2026 - March 2027 | Hybrid Working

Are you an experienced administrator who enjoys solving problems, supporting stakeholders and navigating policies and procedures?

We're seeking a proactive and organised Training Administration Officer to join a professional and highly regarded organisation during a busy operational period. This is an excellent opportunity for someone who thrives in a structured environment, enjoys working with people and is confident interpreting processes, guidelines and requirements to provide exceptional support.

About the Role

In this varied and fast-paced position, you'll play a key role in supporting training-related administration and stakeholder enquiries. Acting as a first point of contact, you'll assist with phone and email enquiries, provide guidance on processes and requirements, support applications and registrations, and ensure accurate record management across multiple systems.

You'll work closely with a collaborative team while also having the autonomy to investigate issues, interpret procedures and find solutions independently.

Key Responsibilities

• Manage phone and email enquiries from a range of stakeholders.
• Provide guidance and support relating to training processes, policies and procedures.
• Assist with application processing, registrations and administrative workflows.
• Maintain accurate records and documentation.
• Monitor and manage shared inboxes and stakeholder communications.
• Support compliance-driven administrative processes.
• Research and investigate enquiries to determine appropriate outcomes.
• Escalate complex matters where required.
• Contribute to process improvement initiatives and identify opportunities to enhance efficiency.
• Assist the broader team during peak operational periods.

About You

To be successful in this role, you will bring:

• Previous experience in administration, training administration, education administration, membership administration or a similar environment.
• Experience managing enquiries via phone and email.
• Strong attention to detail and organisational skills.
• The ability to interpret policies, procedures, guidelines or regulations.
• Excellent written and verbal communication skills.
• Confidence working independently and taking ownership of resolving enquiries.
• Strong problem-solving and analytical skills.
• A proactive approach and willingness to identify process improvements.

Highly Regarded

Experience working within one of the following environments will be advantageous:

• Higher education
• Professional membership associations
• Training organisations
• Compliance or regulatory environments
• Governance-focused organisations
• Healthcare or professional services

What's on Offer

• Full-time contract through to the end of March 2027.
• Supportive and collaborative team environment.
• Hybrid working arrangement following the initial training period.
• Opportunity to work within a professional, process-driven organisation.
• Varied role with strong stakeholder engagement.
• Immediate start available for the right candidate.

If you're a highly organised administrator who enjoys working within structured environments and taking ownership of complex enquiries, we'd love to hear from you.

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience.

Reference number: BBBH50570
Profession:AdministrationAdministration

Company: Dixon Appointments
Date posted: 23rd Oct, 2026