Training Admin Specialist — Hybrid, 2 Days WFH

DIXON APPOINTMENTS | Recruitment Agency; Melbourne; Hybrid; AUD 53,000 - 76,000; Full time

Benefits offered by this job

Hybrid working (2 days WFH)

Superannuation

Job summary

Dixon Appointments is seeking a proactive Training Administration Officer for a full-time contract extending to March 2027, with hybrid working arrangements after initial training. The role focuses on administration, training processes and stakeholder enquiries, providing guidance and maintaining accurate records across multiple systems.

You will handle phone and email enquiries, support applications and registrations, and work closely with a collaborative team to resolve enquiries and improve

Qualifications

• Previous experience in administration, training administration, education administration, membership administration or a similar environment.
• Experience managing enquiries via phone and email.
• Strong attention to detail and organisational skills.
• The ability to interpret policies, procedures, guidelines or regulations.
• Excellent written and verbal communication skills.
• Confidence working independently and taking ownership of resolving enquiries.
• Strong problem-solving and analytical skills.
• A proactive approach and willingness to identify process improvements.

Responsibilities

• Manage phone and email enquiries from a range of stakeholders.
• Provide guidance and support relating to training processes, policies and procedures.
• Assist with application processing, registrations and administrative workflows.
• Maintain accurate records and documentation.
• Monitor and manage shared inboxes and stakeholder communications.
• Support compliance-driven administrative processes.
• Research and investigate enquiries to determine appropriate outcomes.
• Escalate complex matters where required.
• Contribute to process improvement initiatives and identify opportunities to enhance efficiency.
• Assist the broader team during peak operational periods.

Skills

Administration

Training administration

Education administration

Membership administration

Job description

Dixon Appointments is seeking a proactive Training Administration Officer for a full-time contract extending to March 2027, with hybrid working arrangements after initial training. The role focuses on administration, training processes and stakeholder enquiries, providing guidance and maintaining accurate records across multiple systems.

You will handle phone and email enquiries, support applications and registrations, and work closely with a collaborative team to resolve enquiries and improve