Trainee Service Advisor - Hoppers Crossing

Werribee & Western Automotive Group; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration with bonus/in

Ongoing training and development

Career progression within growing auto

Supportive team environment

Staff events and recognition

Job summary

Werribee & Western Automotive Group is seeking a trainee or inexperienced Service Advisor to join Werribee Mitsubishi in Melbourne's western suburbs. You will be the link between customers and the workshop, guiding the service journey from booking to vehicle collection.

We value exceptional customer service and offer a collaborative team environment with ongoing training and development opportunities within a growing automotive group. This is a full-time role located in Hoppers Crossing, VIC.

Qualifications

• Experience in customer-facing roles or automotive industry is helpful.
• Strong communication and interpersonal skills are essential.
• Ability to stay organized and manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide outstanding customer service at every interaction.
• Schedule bookings, drop-offs and collections efficiently.
• Maintain clear communication between customers and workshop team.
• Respond promptly to customer inquiries about servicing and repairs.
• Prepare service documentation, process invoices and handle payments.
• Build strong customer relationships and deliver a positive service experience.
• Collaborate with the Service team to achieve goals and support a positive culture.
• Demonstrate willingness to learn and grow within the role.

Skills

Customer service

Communication

Organization

Teamwork

Reliability

Job description

• High volume dealership - Competitive Salary Package
• Full time employment
• Great team environment

Located in Hoppers Crossing, the Werribee and Western Automotive group is looking to for a trainee or inexperienced Service Advisor to join the team at Werribee Mitsubishi and grow within the industry.

Our team is passionate about delivering an exceptional customer experience, ensuring every guest receives professional, friendly, and efficient service throughout their vehicle ownership journey.

About The Role

As a Service Advisor, you will be the key link between our customers and the workshop, ensuring a seamless service experience from booking through to vehicle collection.

Your Responsibilities Will Include

• Providing outstanding customer service at every interaction.
• Scheduling customer vehicle bookings, drop-offs, and collections efficiently.
• Maintaining clear and effective communication between customers and the workshop team.
• Responding promptly and professionally to customer enquiries regarding vehicle servicing and repairs.
• Preparing accurate service documentation, processing invoices, and handling customer payments.
• Building strong customer relationships and delivering a consistently positive service experience.
• Working collaboratively with the Service team to achieve shared goals and contribute to a positive workplace culture.
• Demonstrating a willingness to learn, develop, and grow within the role.

About You

To be successful in this role, you will:

• Have previous experience in the industry or in a similar customer-facing role.
• Be reliable, well organised, and able to manage multiple tasks effectively.
• Possess excellent communication and interpersonal skills.
• Have a positive attitude and enjoy working as part of a high-performing team.
• Demonstrate a stable employment history and a commitment to delivering exceptional customer service.

Applicants must currently reside in Australia and be an Australian or New Zealand citizen, or hold Australian permanent residency.

We value our people and offer a rewarding and supportive workplace, including:

• Competitive remuneration with bonus and incentive opportunities.
• Ongoing training and professional development.
• Career progression within a growing automotive group.
• A supportive and friendly team environment.
• Staff events and employee recognition programs.

If you're passionate about customer service and want to be part of a successful dealership that values its people, we'd love to hear from you.