Trainee Service Advisor - Hoppers Crossing

Werribee & Western Automotive Group; Melbourne; On-site; AUD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus incentives

Training & development

Career progression

Team environment

Staff events

Job summary

Werribee Automotive Group is seeking a Trainee Service Advisor in Melbourne to act as the link between customers and the workshop, managing bookings and communications to ensure a smooth service experience from booking to pickup.

The role emphasizes customer service excellence, reliability, and a willingness to learn within a high-volume dealership environment. Full-time position with strong team support and progression opportunities.

Qualifications

• Experience in automotive service or customer-facing role.
• Reliable, well organised, able to manage multiple tasks.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide outstanding customer service at every interaction.
• Schedule bookings, drop-offs and collections efficiently.
• Maintain clear communication between customers and workshop team.
• Respond promptly to customer enquiries regarding servicing and repairs.
• Prepare service documentation, process invoices and handle payments.
• Build strong customer relationships and deliver a positive service experience.
• Collaborate with the Service team to achieve goals and foster a positive workplace culture.
• Demonstrate a willingness to learn and grow in the role.

Skills

Customer service

Excellent communication

Organised

Team player

Job description

• Trainee Service Advisor – Hoppers Crossing

Careers with Caring Choice

Classification

Location

Work Type

Keywords

Located in Hoppers Crossing, the Werribee and Western Automotive group is looking to for a trainee or inexperienced Service Advisor to join the team and grow within the industry.Our team is passionate about delivering an exceptional customer experience, ensuring every guest receives professional, friendly, and efficient service throughout their vehicle ownership journey.About the RoleAs a Service Advisor, you will be the key link between our customers and the workshop, ensuring a seamless service experience from booking through to vehicle collection.Your responsibilities will include:Providing outstanding customer service at every interaction.Scheduling customer vehicle bookings, drop-offs, and collections efficiently.Maintaining clear and effective communication between customers and the workshop team.Responding promptly and professionally to customer enquiries regarding vehicle servicing and repairs.Preparing accurate service documentation, processing invoices, and handling customer payments.Building strong customer relationships and delivering a consistently positive service experience.Working collaboratively with the Service team to achieve shared goals and contribute to a positive workplace culture.Demonstrating a willingness to learn, develop, and grow within the role.About YouTo be successful in this role, you will:Have previous experience in the industry or in a similar customer-facing role.Be reliable, well organised, and able to manage multiple tasks effectively.Possess excellent communication and interpersonal skills.Have a positive attitude and enjoy working as part of a high-performing team.Demonstrate a stable employment history and a commitment to delivering exceptional customer service.Applicants must currently reside in Australia and be an Australian or New Zealand citizen, or hold Australian permanent residency.We value our people and offer a rewarding and supportive workplace, including:Competitive remuneration with bonus and incentive opportunities.Ongoing training and professional development.Career progression within a growing automotive group.A supportive and friendly team environment.Staff events and employee recognition programs.If you're passionate about customer service and want to be part of a successful dealership that values its people, we'd love to hear from you. AUD Melbourne 3004

About the Role

• Providing outstanding customer service at every interaction.
• Scheduling customer vehicle bookings, drop-offs, and collections efficiently.
• Maintaining clear and effective communication between customers and the workshop team.
• Responding promptly and professionally to customer enquiries regarding vehicle servicing and repairs.
• Preparing accurate service documentation, processing invoices, and handling customer payments.
• Building strong customer relationships and delivering a consistently positive service experience.
• Working collaboratively with the Service team to achieve shared goals and contribute to a positive workplace culture.
• Demonstrating a willingness to learn, develop, and grow within the role.

About You

• Have previous experience in the industry or in a similar customer-facing role.
• Be reliable, well organised, and able to manage multiple tasks effectively.
• Possess excellent communication and interpersonal skills.
• Have a positive attitude and enjoy working as part of a high-performing team.
• Demonstrate a stable employment history and a commitment to delivering exceptional customer service.

Applicants must currently reside in Australia and be an Australian or New Zealand citizen, or hold Australian permanent residency.

We value our people and offer a rewarding and supportive workplace, including:

• Competitive remuneration with bonus and incentive opportunities.
• Ongoing training and professional development.
• Career progression within a growing automotive group.
• A supportive and friendly team environment.
• Staff events and employee recognition programs.

If you're passionate about customer service and want to be part of a successful dealership that values its people, we'd love to hear from you.

Trainee Service Advisor - Hoppers Crossing

• High volume dealership - Competitive Salary Package
• Full time employment
• Great team environment

Located in Hoppers Crossing, the Werribee and Western Automotive group is looking to for a trainee or inexperienced Service Advisor to join the team and grow within the industry.

Our team is passionate about delivering an exceptional customer experience, ensuring every guest receives professional, friendly, and efficient service throughout their vehicle ownership journey.

About the Role

• Providing outstanding customer service at every interaction.
• Scheduling customer vehicle bookings, drop-offs, and collections efficiently.
• Maintaining clear and effective communication between customers and the workshop team.
• Responding promptly and professionally to customer enquiries regarding vehicle servicing and repairs.
• Preparing accurate service documentation, processing invoices, and handling customer payments.
• Building strong customer relationships and delivering a consistently positive service experience.
• Working collaboratively with the Service team to achieve shared goals and contribute to a positive workplace culture.
• Demonstrating a willingness to learn, develop, and grow within the role.

About You

• Have previous experience in the industry or in a similar customer-facing role.
• Be reliable, well organised, and able to manage multiple tasks effectively.
• Possess excellent communication and interpersonal skills.
• Have a positive attitude and enjoy working as part of a high-performing team.
• Demonstrate a stable employment history and a commitment to delivering exceptional customer service.

Applicants must currently reside in Australia and be an Australian or New Zealand citizen, or hold Australian permanent residency.

• Competitive remuneration with bonus and incentive opportunities.
• Ongoing training and professional development.
• Career progression within a growing automotive group.
• A supportive and friendly team environment.
• Staff events and employee recognition programs.

If you're passionate about customer service and want to be part of a successful dealership that values its people, we'd love to hear from you.