Trainee Service Advisor – Training & Career Growth

Werribee & Western Automotive Group; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration with bonus/in

Ongoing training and development

Career progression within growing auto

Supportive team environment

Staff events and recognition

Job summary

Werribee & Western Automotive Group is seeking a trainee or inexperienced Service Advisor to join Werribee Mitsubishi in Melbourne's western suburbs. You will be the link between customers and the workshop, guiding the service journey from booking to vehicle collection.

We value exceptional customer service and offer a collaborative team environment with ongoing training and development opportunities within a growing automotive group. This is a full-time role located in Hoppers Crossing, VIC.

Qualifications

• Experience in customer-facing roles or automotive industry is helpful.
• Strong communication and interpersonal skills are essential.
• Ability to stay organized and manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide outstanding customer service at every interaction.
• Schedule bookings, drop-offs and collections efficiently.
• Maintain clear communication between customers and workshop team.
• Respond promptly to customer inquiries about servicing and repairs.
• Prepare service documentation, process invoices and handle payments.
• Build strong customer relationships and deliver a positive service experience.
• Collaborate with the Service team to achieve goals and support a positive culture.
• Demonstrate willingness to learn and grow within the role.

Skills

Customer service

Communication

Organization

Teamwork

Reliability

Job description

Werribee & Western Automotive Group is seeking a trainee or inexperienced Service Advisor to join Werribee Mitsubishi in Melbourne's western suburbs. You will be the link between customers and the workshop, guiding the service journey from booking to vehicle collection.

We value exceptional customer service and offer a collaborative team environment with ongoing training and development opportunities within a growing automotive group. This is a full-time role located in Hoppers Crossing, VIC.