Trainee Service Advisor

Sci-Fleet Motors; City of Brisbane; On-site; AUD 40,000 - 55,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Employee discounts

Employee Assistance Program

Job summary

Sci-Fleet Motors in Brisbane’s Taringa dealership seeks an enthusiastic Trainee Service Advisor. This entry‑level role is the main contact for service customers, ensuring bookings, service delivery, and handback with high standards of quality and care while you learn from workshop technicians and experienced advisors.

You will receive structured on‑the‑job training, clear progression within Sci‑Fleet, and the support of a long‑standing family business that values customer service and integrity.

Qualifications

• Driver’s Licence required (Queensland)
• Minimum 6 months experience in service/retail/customer relations (automotive background preferred)
• Basic understanding of vehicle components and service processes
• Strong IT and keyboard skills with ability to adapt to in-house dealership systems
• Outstanding verbal communication and customer service
• Good time management and attention to detail
• Honest, diligent, empathetic, adaptable and a team player aligned with Sci-Fleet values

Responsibilities

• Greet customers, discuss vehicle requirements, determine payment methods, and update on progress.
• Take phone and online bookings via the DMS/VSD system, allocate realistic job times and maintain workshop workflow.
• Prepare precise Repair Orders with clear work instructions, verify completed work, check labor hours, and process sublet invoicing.
• Walk through repairs with customers upon completion, explain invoices, answer technical queries, and ensure customer satisfaction.
• Handle incoming calls, manage loan car arrangements and reminders, and file completed records.
• Maintain clean reception areas and ensure customer/loan vehicles are securely parked overnight.

Skills

Customer service

Communication skills

Organisation

Basic automotive knowledge

IT proficiency

Team player

Tools

DMS/VSD system

Job description

Sci-Fleet Motors is a family-owned business that has been servicing South East QLD for over 40 years. Employing over 550 staff, Sci-Fleet has multiple Toyota, Lexus, and Hino dealerships spanning across South East QLD which look after all aspects of motoring including Parts, Service, Finance, and Insurance.

We are seeking an enthusiastic, customer-focused, and motivated individual to join our team as a Trainee Service Advisor at our Taringa Dealership.

The Role

This entry-level trainee role offers a structured pathway into dealership service operations. Working closely with workshop technicians and experienced advisors, you will be the main point of contact for our service customers—ensuring their vehicles are booked, serviced, and handed back with highest standards of quality and care.

Key Responsibilities

• Customer Reception & Communication: Greet customers warmly, discuss vehicle requirements or issues, determine payment methods, and keep customers informed of progress or cost changes.

• Booking & Scheduling: Take phone and online bookings via our DMS/VSD system, allocate realistic job times, and maintain smooth workshop workflow.

• Repair Order Management: Prepare precise Repair Orders with clear work instructions, verify completed work, check labor hours, and process sublet invoicing.

• Vehicle Inspection & Handoff: Walk through repairs with customers upon completion, explain invoices, answer technical queries, and ensure complete customer satisfaction.

• Department Administration: Handle incoming calls, manage loan car arrangements and agreements, mail service reminders, and file completed records.

• Dealership Standards: Maintain clean customer reception areas and ensure customer/loan vehicles are securely parked overnight.

Key Requirements

• Driver’s Licence: A current Queensland Driver’s Licence is strictly required.

• Experience: Minimum 6 months of experience in a Service, Retail, or Customer Relations role (Automotive background preferred but not essential).

• Technical Interest: Basic understanding of vehicle components, service processes, and automotive repair systems.

• Computer Literacy: Strong IT and keyboard skills with the ability to quickly adapt to in-house dealership systems.

• Customer Focus: Outstanding verbal communication, listening skills, and a strong commitment to high-quality customer service.

• Organisation: Great time management, attention to detail, and the ability to prioritize tasks in a fast-paced environment.

• Cultural Fit: Honest, diligent, empathetic, adaptable, and a genuine team player aligned with Sci-Fleet values.

What We Offer

• Comprehensive, paid on-the-job training and mentorship from senior staff

• Clear career progression pathways within the Sci-Fleet network

• Range of generous employee discounts

• Access to company-provided Employee Assistance Program (EAP)

• A supportive, team-oriented work environment in a long-standing family business

• An attractive remuneration package commensurate with experience will be offered to the successful candidate.

Sci-Fleet Motors is an Equal Opportunity Employer.