Trainee Service Advisor

Le Mans Toyota; Melbourne; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount on parts and Servicn

Ongoing training and development

Work-life balance

Job summary

Le Mans Toyota in Melbourne is seeking an entry level Service Advisor to act as the crucial link between customers and our technicians, guiding service, parts and accessories. You will learn the ropes to become a successful Service Advisor providing professional advice to customers and ensuring a seamless experience for all who visit our dealership.

Join our friendly team and develop your customer service and communication skills while contributing to a positive work environment and ongoing

Qualifications

• Strong customer service skills and the ability to build rapport with customers.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• A positive, can-do attitude and a passion for providing exceptional service.

Responsibilities

• Answering phones and dealing with customer queries
• Updating customers on the progress of their repairs / servicing
• Up-selling customer repair and service requirements
• Inspecting customer vehicles prior to check-in
• Following up with customers once work has been complete

Skills

Customer service

Communication

Problem solving

Positive attitude

Job description

Le Mans Toyota has an opportunity to expand our dealership with an entry level Service Advisor role. This is a fantastic opportunity for someone looking to build a career in the Automotive industry. You'll learn the ropes to become a successful Service Advisor providing professional advice when selling services, parts and accessories to our customers. Working with our team of professionals, you will be the crucial link between our customers and our highly skilled technicians, ensuring a seamless and positive experience for all who visit our dealership.

What you'll be doing

• Answering phones and dealing with customer queries
• Updating customers on the progress of their repairs / servicing
• Up-selling customer repair and service requirements
• Inspecting customer vehicles prior to check-in
• Following up with customers once work has been complete

What we're looking for

• Strong customer service skills and the ability to build rapport with customers
• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• A positive, can-do attitude and a passion for providing exceptional service

What we offer

At Le Mans Toyota, we are committed to creating a positive and supportive work environment for our team. We offer a competitive salary, opportunities for career development, and a range of excellent benefits, including:

• Ongoing training and development programs
• Employee discount on parts and servicing
• A friendly, collaborative team and a strong focus on work-life balance