Trainee Service Advisor

Le Mans Toyota (Deer Park & Tottenham); Melbourne; On-site; AUD 40,000 - 55,000; Full time

Benefits offered by this job

Employee discount on parts andservicng

Training and development

Work-life balance

Job summary

Le Mans Toyota in Melbourne is inviting applications for an entry-level Service Advisor. You will be the vital link between customers and our skilled technicians, helping customers understand repair and service options and ensuring a positive dealership experience.

No experience required, but a passion for providing exceptional service and strong communication is valued. Full training and a supportive team await.

Qualifications

• Strong customer service skills and the ability to build rapport with customers.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• A positive, can-do attitude and a passion for providing exceptional service.

Responsibilities

• Answering phones and dealing with customer queries
• Updating customers on the progress of their repairs / servicing
• Up-selling customer repair and service requirements
• Inspecting customer vehicles prior to check-in
• Following up with customers once work has been complete

Skills

Customer service

Communication

Multitasking

Problem solving

Job description

No experience required

1d ago , from Le Mans Toyota (Deer Park & Tottenham)

Le Mans Toyota has an opportunity to expand our dealership with an entry level Service Advisor role. This is a fantastic opportunity for someone looking to build a career in the Automotive industry. You'll learn the ropes to become a successful Service Advisor providing professional advice when selling services, parts and accessories to our customers. Working with our team of professionals, you will be the crucial link between our customers and our highly skilled technicians, ensuring a seamless and positive experience for all who visit our dealership.

What you'll be doing

• Answering phones and dealing with customer queries
• Updating customers on the progress of their repairs / servicing
• Up-selling customer repair and service requirements
• Inspecting customer vehicles prior to check-in
• Following up with customers once work has been complete

What we're looking for

• Strong customer service skills and the ability to build rapport with customers
• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• A positive, can-do attitude and a passion for providing exceptional service
  

What we offer

At Le Mans Toyota, we are committed to creating a positive and supportive work environment for our team. We offer a competitive salary, opportunities for career development, and a range of excellent benefits, including:

• Ongoing training and development programs
• Employee discount on parts and servicing
• A friendly, collaborative team and a strong focus on work-life balance