Junior Service Advisor - Learn, Grow & Upsell Auto

Le Mans Toyota (Deer Park & Tottenham); Melbourne; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Ongoing training and development

Employee discount on parts and service

Work-life balance focus

Job summary

Le Mans Toyota invites applications for an entry-level Service Advisor role in Melbourne. You will act as the crucial link between customers and our technicians, offering professional advice on services, parts and accessories to create a seamless experience.

You’ll learn to answer queries, track progress, upsell where appropriate, inspect vehicles on check-in and follow up after service, all within a supportive team environment that values work-life balance.

Qualifications

• Strong customer service skills and the ability to build rapport with customers.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• A positive, can-do attitude and a passion for providing exceptional service.

Responsibilities

• Answering phones and dealing with customer queries.
• Updating customers on the progress of their repairs / servicing.
• Up-selling customer repair and service requirements.
• Inspecting customer vehicles prior to check-in.
• Following up with customers once work has been complete.

Skills

Customer service

Communication

Problem solving

Multitasking

Positive attitude

Job description

Le Mans Toyota invites applications for an entry-level Service Advisor role in Melbourne. You will act as the crucial link between customers and our technicians, offering professional advice on services, parts and accessories to create a seamless experience.

You’ll learn to answer queries, track progress, upsell where appropriate, inspect vehicles on check-in and follow up after service, all within a supportive team environment that values work-life balance.