Trainee Service Advisor

Peter Kittle Motor Company; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Ongoing training and development

Employee discount on parts and service

Friendly collaborative team

Work-life balance focus

Job summary

Le Mans Toyota is hiring an entry level Service Advisor to join our team in Melbourne. You will act as the crucial link between customers and technicians, offering professional advice on services, parts and accessories to ensure a seamless and positive dealership experience.

You will learn the ropes to build a career in the automotive industry, with ongoing training, development opportunities and a range of benefits designed to support work-life balance.

Qualifications

• Strong customer service skills and ability to build rapport with customers.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Positive, can-do attitude with a passion for providing exceptional service.

Responsibilities

• Answering phones and dealing with customer queries.
• Updating customers on the progress of their repairs / servicing.
• Up-selling customer repair and service requirements.
• Inspecting customer vehicles prior to check-in.
• Following up with customers once work has been complete.

Skills

Customer service

Communication

Problem solving

Positive attitude

Job description

Le Mans Toyota has an opportunity to expand our dealership with an entry level Service Advisor role. This is a fantastic opportunity for someone looking to build a career in the Automotive industry. You'll learn the ropes to become a successful Service Advisor providing professional advice when selling services, parts and accessories to our customers. Working with our team of professionals, you will be the crucial link between our customers and our highly skilled technicians, ensuring a seamless and positive experience for all who visit our dealership.

What you'll be doing

• Answering phones and dealing with customer queries
• Updating customers on the progress of their repairs / servicing
• Up-selling customer repair and service requirements
• Inspecting customer vehicles prior to check-in
• Following up with customers once work has been complete

What we're looking for

• Strong customer service skills and the ability to build rapport with customers
• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• A positive, can-do attitude and a passion for providing exceptional service

What we offer

At Le Mans Toyota, we are committed to creating a positive and supportive work environment for our team. We offer a competitive salary, opportunities for career development, and a range of excellent benefits, including:

• Ongoing training and development programs
• Employee discount on parts and servicing
• A friendly, collaborative team and a strong focus on work-life balance