Trainee ICT Support Specialist (Funded Training)

Yass Valley Council; Yass Valley Council; On-site; AUD 40,000 - 49,000; Full time

Job summary

Yass Valley Council is seeking a motivated Trainee ICT Support Assistant to provide frontline ICT support to staff, helping ensure the smooth operation of computers, software, mobile devices and network services. You will assist with troubleshooting, deployments, training, asset management and basic upgrades under supervision, liaising with Council staff by phone or remote connection.

This traineeship offers hands-on experience and a pathway to a nationally recognised qualification within local

Qualifications

• Must undertake relevant course of study to the essential requirements.
• Experience in a customer-facing role, providing customer service.
• Ability to provide level 1 ICT support, including password resets and troubleshooting basic software or connectivity issues.
• Strong communication and interpersonal skills for liaising with both technical and non-technical staff.
• Demonstrated ability to work methodically and troubleshoot problems.

Responsibilities

• Provide level 1 ICT support (RESETTING passwords and troubleshooting basic issues like software installation problems or connectivity issues) and manage the internal helpdesk queue.
• Assist with training, hardware and software installation and maintenance requirements.
• Liaise with Council Officers over phone or remote connection.
• Keep Council officers informed of request progress up to point of resolution or escalation.
• Perform basic hardware and software upgrades and maintenance.
• Assist with the deployment, relocation, installation and configuration of desktop and mobile computing devices and peripheral devices whilst under supervision.
• Manage stock levels of consumables, spares, and replacement equipment. Assist with Asset Management of all IT Equipment.
• Assist Team members with other tasks or project related work as required.
• Ensure ICT equipment is kept tidy, labelled and easy to find in the ICT build room.
• Assist with the packaging and disposal of E-Waste and recording details for our records.
• All assigned duties and allocated tasks are under the direction and supervision of other ICT Support Staff.
• Willingness to work out of hours as required.

Job description

Yass Valley Council is seeking a motivated Trainee ICT Support Assistant to provide frontline ICT support to staff, helping ensure the smooth operation of computers, software, mobile devices and network services. You will assist with troubleshooting, deployments, training, asset management and basic upgrades under supervision, liaising with Council staff by phone or remote connection.

This traineeship offers hands-on experience and a pathway to a nationally recognised qualification within local